Charge/Claim FAQs

Charge/Claim FAQs

Charge/Claim FAQs


Attachments

How do I indicate there is attached paperwork?

 Attending Physician

What is an Attending Physician?

Attending Physician

  • An Attending Physician is the one who is responsible for the overall care of a Patient in a hospital or clinical setting.

When is the Attending Physician used?

Attending Physician is used when

  • The Attending Physician is required on Institutional Claims.

  • Box 76 on the paper UB; Loop 2310A on the ANSI.

Billable

How can I change a Charge Line from Billable to Not Billable or Billable to Patient?

Change Charge line from Billable to Non-Billable or Billable to Patient

  • The Billable field can be changed if the Charge is in an Open Period.

Charges

What is an Incomplete Charge?
How Do I add a Diagnosis or a CPT to a Charge/Claim?

Charge Template

How can I set up a Charge Template that I can use over and over?
Charge Template for Capitation/Bonus/Incentive Posting

Claim Status

How do I customize the Encounter by Status Panel?
How do I add a Custom Claim Status?
How do I handle Capitation/Bonus/Incentive Posting?

Claim Submission

How can I tell if a Claim has been submitted?
How do I resubmit a Claim?
How do I resubmit a corrected Claim?
How do I resubmit a Partial Claim?
How do I send a corrected Claim for Frequency Rejection?
How do I resubmit a Fully-Paid Claim to a new Primary Insurance?
How do I resubmit a Claim with a Zero Balance to a Different Payer?

Claims Batch

How do I delete a Claims Batch?

Delete a Claims Batch

  • A Claims Batch cannot be deleted if it has already been uploaded.

  • If the Claims Batch has not been uploaded, it can be deleted by a User who had Admin permissions.

CLIA

Where does the CLIA number go?

Copy Charges

Can I copy a previous charge's information?

Crossed from Primary (EPX) Claims

How to I manage Crossed from Primary (EPX) Claims?

Dates

Post Date: What determines the Post Date?
How can I post for a future date?

Delete

How do I delete an Incomplete Charge/Encounter?

Denials and Rejections

What is the difference between a Denial and Rejection?

The difference between a Denial and a Rejection

  • A Denial often occurs with an adjudication of the Claim.

    • Denials are received from the Payer on the EOB.

    • Denials can be partial or full.

  • A Rejection occurs before the Claim is adjudicated.

    • Rejections are received from the Clearinghouse, or before they are entered into the Payer's system.

      • The Payer will not have a record of the Claim.

DME

Where do I send DME Claims?

Where to send DME Claims

Use the Payer ID DMERC for all DME Claims.

  • The Claims are routed in the DME system based on the address on the Claim in the Subscriber Loop.

Duplicate

Is a Claim really a Duplicate?

Determine if the Claim is a Duplicate Claim


Encounters

How do I delete an encounter entered in error?
How can I correct an Encounter that is in a closed period?
What is the difference between reversing for modification and reversing for deletion?

Fees

Does the Charge Fee on an Encounter change by changing the Insurance Profile?

Is the Fee affected when changing to another the Insurance Profile

Yes:

  • If the Primary Insurance is linked to a different Charge Fee Schedule where the Fee is different; and

  • If the Insurance Profile is being changed on the Modify Encounter screen.

  • You have the option to decline the Fee change.

  • If this is being done in a Closed Period, a Reversal will be created with a new Encounter that has the same Encounter number as the original.

No:

  • If the Insurance Profile is being changed in any area other than the Modify Encounter screen, the Charge Fee will not change.

How do I find a Fee for a Procedure Code (CPT®)?

Find a Fee for a Procedure Code

    • Go to the Procedure Code Library and enter the CPT® Code and select Search.

    • Go to the Fee/RVU Management Library and Filter to see all Fee Schedules that have a specific CPT® code and the Fees.

    • On the Fee/RVU Management screen: All 5 of the fields below must be selected.
      • Select the Procedure Code.
      • Select Type: Charge Fees
      • Select a Billing Provider
      • Select a Facility
      • Select an Insurance

Incident-To Billing

What is Incident-To Billing?
  1. Incident-To Visit: The PA (NPP-Mid-Level Provider) sees a Patient for an Established Diagnosis follow-up visit.
  2. Non Incident-To Visit: PA sees a New Patient or an Established Patient for a new problem.
  3. The PA (NPP) must be credentialed under the GROUP NPI
How do I bill Incident-To?
  1. Incident-To: The NPP (Mid-level) is the Rendering Provider; the Supervising Provider is the Billing Provider and the Supervising.
  2. Non-Incident-To: The NPP (Mid-level) is the Rendering Provider AND the Billing Provider, the Physician is the Supervising Provider.

Insurance/Payer

How do I move a Charge/Encounter to a different Insurance/Payer Profile?

Move Encounter to another Insurance Profile

When a new Insurance or Self-Pay Profile is added, you may need to move some of the existing Encounters to the new Profile.

  • This most often occurs when a claim is denied for not being covered, and a new Insurance Profile needs to be added and existing Encounters moved to the new Profile.

NDC

What if I get a rejection for an Invalid NDC Number?

Rejection for an Invalid NDC Number

If you receive an Invalid NDC rejection:
  1. Make sure you are using the NDC 5-4-2 Rule shown at the beginning of this article.
  2. Check the product to verify that you have entered the NDC number correctly.

NPI

Why is the NPI required on the Facility?
NPI on the Facility
  • The NPI is only required when the POS = 11.

Paper Claims

How do I force a Claim to paper?

Force a Claim to Paper

  1. Checking the Force to Paper box, forces the Primary Electronic Claim to paper for the current Encounter.

  1. Secondary and Tertiary Claims for this Charge will be billed according to their setup in the Insurance Libraries.

Payments

How do I know if the Secondary Insurance is Paying?

Secondary Insurance Payment

  • For one Patient, look at the Encounter Dashboard Transactions to see if the Secondary has made a payment.

  • For multiple Patients, run the Custom Encounter Report.

    • This report can be run by a specific Payer or across all Secondary Insurances.

      • Filter Policy-Insurance(2) - ID: Does not Equal > leave the field blank to pull all secondary payers.

Procedure Codes

Where is the Procedure Code Library?

Procedure Code Library

Adding fees directly to the CPT code will update your Default Fee Schedule (Libraries > Charge Fee Schedules > Fee ID 0 (zero)).

  • Updating the Fee on the Procedure Code in the Procedure Code Library will update the corresponding Fees on the Default Fee Schedule, 0.

  • Updating the Fees on the Default Fee Schedule, 0, will update the corresponding Procedure Code(s) in the Procedure Code Library.

How do I delete a Procedure Code from a Charge?

Delete a Procedure Code on a Charge

There are 2 ways to delete a line item from a Claim:

  • Select the Trash can on the line item, and select Yes. Click Save on the Modify Charge screen.
  • Select the Line item number, select the Delete Line checkbox, and Save [F2].
  • Select Save [F2] on the Modify Charge screen.

Provider Credentials

What is an NPP vs Mid-Level Provider

NPP vs Mid-Level Provider

Non-Physician Practitioner (NPP) and Mid-Level Provider are interchangeable terms.

Incident-To Billing allows NPP (Mid-Level) Providers to report services as if they were performed by a Physician.
  1. NPP (Mid-Level) visits are typically reimbursed at a lower rate than the professional amount.
  2. The advantage of billing Incident-To is that the visits are reimbursed at the full professional rate.
  3. CMS Guidelines must be followed precisely. For more information, use this external link: Incident-To Billing Requirements-AAPC.)

Reference Batch

Why am I getting this Validation Error: You must be attached to a Reference Batch?

Validation Error: You must be attached to a Reference Batch

  1. This Validation Error means you are not currently attached to an Open Reference Batch.

    • Another User might close a Reference Batch that you are using.

      • In the upper right corner, select the Reference Batch link.

      • Open and Attach to the Reference Batch.

  1. If you forgot to attach to a Reference Batch, you can Open and Attach to an existing Reference Batch or create a new Reference Batch and attach to it.

  2. If the Claim is already in another Reference Batch, it can be moved to the correct Reference Batch.

Why aren't my Incomplete Charges attaching to a Reference Batch?

Incomplete Charges not attaching to a Reference Batch

  • The System Setting DETACHINC must be set to No for Incomplete Charges to attach to the Reference Batch.

Rendering/Facility Auto-Population

Hierarchy of Auto-Population of the Rendering Provider on the Charge
Hierarchy of Auto-Population of the Facility on the Charge

Timely Filing

How do I prove Timely Filing?

Prove Timely Filing

System Settings for Timely Filing

A Timely Filing Default number of days can be set up in System Settings. This setting applies to all Insurances in the System. Individual Insurances can be set up with their own Timely Filing criteria. Use the Interactive Aging Report to see your claims that are nearing their Timely Filing Days.

Set up Timely Filing Criteria on the Insurance

Override the Timely Filing System Settings by adding the Timely Filing criteria to the Insurance in the Timely Filing Submission panel.

Set up Timely Filing Criteria on the Insurance Billing Group

  • Go to the Insurance Billing Group Library (Libraries > Insurance Billing Group).

  • Select or add a Billing Group.

  • Use the checkbox to Update Linked Insurances to Use From Billing Group.

  • Enter the Timely Filing criteria.

  • Select Save [F2].

Unbalanced Claims

Why are my Secondary Claims unbalanced?

Secondary Claims are unbalanced

  • Payments and Adjustments do not equal Charge.


Void a Claim

How do I void a Claim?

    • Related Articles

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