This setting assigns the default Statement Hold/Send option for new Payment Plans.
Note: This setting applies to credit card on file payment plans created using the integrated credit card processing workflow.
- Hold: When the Guarantor Balance is less than or equal to the Plan Amount, do not send a statement. When the Guarantor Balance is greater than the Plan Amount, send a statement for the difference between the two. The statement will indicate there is a Payment Plan in effect, and the amount due will be the difference between the Plan Amount and the total Guarantor Balance.
- Example: Guarantor Balance is $1,000 and they have a Payment Plan in place for $750. Their statement amount due will be $250.
- Send: A statement will be sent for balances even when a payment plan is in place.
- The statement will indicate there is a Payment Plan in effect, and the amount due will be the difference between the Plan Amount and the total Guarantor Balance.
- Note: When the Guarantor balance is less than or equal to the Payment Plan amount, the amount due will be $0.00.