Send Corrected Claims to Payers that Only Support "Original" Claims
Since some Payers do not accept Replacement Claims (Frequency Code 7), the ability to automatically send the correct Frequency code on Replacement claims to specific Payers has been added to the Insurance screen in the Insurance Library. There is now a checkbox on the Insurance screen for Send Replacement Claim as Original. If this is checked, and Replacement is chosen on the Modify Charge screen:
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Send Replacement/Corrected Claim/Delayed Reason/Void
Denial vs Rejection A Denial is a Claim that the Payer has adjudicated but is denying Payment on one or more Charges on the Claim. You have either received a Paper or Electronic Remittance with the denial. Denied Charges can be resubmitted as a ...
Corrected Claims (Table of Contents)
Contents Submit a Fully-Paid Claim to a New Primary Insurance Rebill or Resubmit Multiple Encounters to Insurance Resubmit a Claim Send Replacement/Corrected Claim/Delayed Reason/Void Send Corrected Claims to Payers that Only Support "Original" ...
Manually Batch and Upload Electronic Claims
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Unbalanced Claims
A common rejection is for Unbalanced Claims: Payments and Adjustments do not equal Charges. If an Encounter is unbalanced or missing the Primary Insurance adjudication, the Claim will not batch. The Primary Payment on the Claim must be posted ...
Open a Support Ticket
Access the Help Center Ticket Portal If you are not a Support User, contact your System Admin to open a ticket for you. There are several ways to access the Help Center/Ticket Portal from the PM System. Select the Help Center link on the left side ...