Check if a claim is a duplicate or should be resubmitted

When you receive a CO18 or other duplicate claim rejection, take these steps to confirm there are real duplicates:

• From the Encounter Dashboard, select Claim History. Check if claims are submitted more than once.
• From the Patient Dashboard, check if procedure codes for the DOS were submitted on a different Encounter.
• If you received an ERA for this claim, go to the ERA List and filter for the Encounter.
• Check if the Insurance has processed the claim more than once.