CO18 Duplicate Claim

CO18 Duplicate Claim

Check if a claim is a duplicate or should be resubmitted

When you receive a CO18 or other duplicate claim rejection, take these steps to confirm there are real duplicates:

  • From the Encounter Dashboard, select Claim History. Check if claims are submitted more than once.
  • From the Patient Dashboard, check if procedure codes for the DOS were submitted on a different Encounter.
  • If you received an ERA for this claim, go to the ERA List and filter for the Encounter.
  • Check if the Insurance has processed the claim more than once.

    • Related Articles

    • Charge/Claim FAQs

      Charge/Claim FAQs Attachments How do I indicate there is attached paperwork? Attending What is an Attending Physician? An Attending Physician is the one who is responsible for the overall care of a Patient in a hospital or clinical setting. When is ...

    • Claim History

      Claim/Encounter History On the Claim Status History screen, you can see Claim status progression from the beginning to the end. The oldest date defaults to the bottom of the list but can be resorted by clicking on the column title. On the Encounter ...

    • Claim Submission Queue

      Claim Submission Queue Clearinghouse Schedule for sending Claims to the Payers On most mornings, Claims that are Clearinghouse Accepted are batched and forwarded to the Payers at 10:00 AM. (This is not a guaranteed submission time.) If Claims batches ...

    • Resubmit a Partial Claim

      Partial Resubmission Resubmit only some lines on a claim (partial resubmission). Go to the Encounter Dashboard. click Modify. In the Procedure panel, select the Charge Line number link. Choose a Submit Status from the dropdown list: If resubmitting ...

    • Resubmit a Claim

      Resubmit a Claim From the Encounter Dashboard, select the Change Status button. Choose Ready For Submission/Resubmission on the Payer that you are resubmitting the Claim. Add a Note if applicable. Save [F2]. Resubmit Multiple Claims in One Step Go to ...