CO18 Duplicate Claim

CO18 Duplicate Claim

Check if a claim is a duplicate or should be resubmitted

When you receive a CO18 or other duplicate claim rejection, take these steps to confirm there are real duplicates:

  • From the Encounter Dashboard, select Claim History. Check if claims are submitted more than once.
  • From the Patient Dashboard, check if procedure codes for the DOS were submitted on a different Encounter.
  • If you received an ERA for this claim, go to the ERA List and filter for the Encounter.
  • Check if the Insurance has processed the claim more than once.

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