- Collection Payments cannot be made through the POPS Portal.
- Payments can be still be made on non-Collections balances when there is a Collection balance.
- Show Collections must be enabled in the POPS Group for the Collections panel to show in the POPS Portal.
![](https://dxjhdfl8ofa1d.cloudfront.net/POPS/POPS+Collections+Payments/POPS+Collections+Payments+Setup+1.png)
Mirror the Patient Experience
The Collection Balance panel is on the Account page.
- The phone number provided will be pulled from the Footer Number that is setup in the POPS Group.
![](https://dxjhdfl8ofa1d.cloudfront.net/POPS/POPS+Collections+Payments/POPS+Collections+Balance+panel.png)
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