Set Up a Custom Domain

Set Up a Custom Domain


Info
Contact your Account Manager to certify and add the Custom Domain to your Database.

By default, Users access the Patient Portal via the patientops.com default domain.
  1. For a more consistently branded Patient experience, you may optionally set a custom domain for Users to access your portal instead.

Configure a Custom Domain

  • Choose a dedicated subdomain to designate for your patient portal (e.g. patients.mydomain.com)
  • Contact your network administrator and request the addition of two new CNAME records in your DNS provider portal:
  • Submit a support ticket to Open Practice and request a new certificate for your subdomain to be generated on your behalf and configured in your POPS environment.


FAQs

What is DNS?

The Domain Name System (DNS) is a directory service for web-based applications which translates human readable domain names (e.g. mydomain.com (external link)) to machine readable IP addresses.

  1. Your DNS provider maintains a database containing the records that define your domain.
  2. When adding a custom domain for your account, records must be added to this database in order to allow patients to securely navigate to the portal in a web browser using your domain name instead of the default domain name.

Why are these DNS records required?

A canonical name (CNAME) record allows one domain to alias another domain.

  1. Specifically, the DNS entries listed above (1) allow POPS to automatically issue and renew certificates for the specified subdomain on your behalf and (2) direct patient web traffic for your subdomain to the POPS portal.


What is an SSL/TLS certificate?

SSL/TLS certificates allow web browsers to establish secure, encrypted connections to web sites using the Secure Sockets Layer/Transport Layer Security (SSL/TLS) protocol.


How are these certificates issued?

We recommend using Let's Encrypt Certificate Authority (CA) to issue domain-validated certificates using the standard ACME protocol.

  1. These certificates have a maximum lifetime of 90-days and are automatically renewed without manual IT intervention.
  2. For more information about Let's Encrypt, see https://letsencrypt.org/how-it-works/ (external link).

Learn More


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