Use a Website Link to Access POPS
POPS is a patient portal where Patients/Guarantors can make Payments to their Medical Provider with greater convenience.
- You can pay by credit/debit card, Apple Pay, or Google Pay.
- Your Landing Page will be the Home Page or the Pay Page.
- The screenshots below are the QuickPay view using a Cell Phone.
- If you are logging in from a PC, you will enter the Full POPS Portal.
- The functionality is the same for both even though the look is a little different.
- You can log into POPS using a website link in a Notification, Text, or on the Practice website or by using a QR Code on your Statement.
- You can pay in the office using POPS.
- The Provider's office will generate a QR code for you to scan in order to make a payment which eliminates using your physical credit card.
Log In using a Website Link
Select the link from a Notification, Text, or the Practice website.
- Enter the Guarantor's First or Preferred Name and Last Name.
- This must be exactly the same as the Practice has in their System.
- Select Next.
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- Additional Verification: Enter an Email Address or a Mobile Number to receive a Code to enter on the next screen.
- Select Send.
- Enter the Code that you received.
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Landing Page
You will land on one of these two pages.
- Mobile Home Page, or
- Mobile Pay Page
Mobile Home Page View Mobile Pay Page View
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Log into POPS using a QR Code
The Practice may send a QR code on your Statement or generate one for you to make a payment while in the office.
- Scan the QR code with your cell phone camera.
- This will take you straight to the POPS website.
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Make a Payment
After selecting the link or QR code, log into POPS.
- Select the Pay button if you land on the Home Page.
- If you landed on the Make Your Payment page, this step can be skipped.
- Select the Payment Amount or manually enter an amount.
- Current Balance: This is the Balance on the last Statement plus Patient balances after the Statement minus any Payments made on the last Statement.
- Amount Due: This is the amount that is due on the last Statement minus any Payments made since the last Statement and before the next Statement.
- Other Amount: Manually enter an Amount.
- Select the Next button.
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- Select your Payment Method.
- Apple Pay: To use Apple Pay, you must be on an IOS device (MAC or iPhone).
- Google Pay
- Credit Card
- Select the Next button.
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Follow the Prompts for the Payment Method chosen.
Apple Pay
- Select the Apple Pay button.
- Select the Debit/Credit Card for Apple Pay.
- Double Click side button to Pay.
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Google Pay
- Select the Google Pay button.
- Select the correct email address.
- Select the correct Payment Method.
- Select the Continue button.
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Credit Card Payment
- Select Credit Card for Payment Method.
- Select Next.
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- Select an already existing Credit Card.
- Enter the Credit Card Information
- Select the Store Card for Future Use checkbox to make the card available in the future.
- Since the Credit Card information is not stored in the System, you cannot edit it.
- After storing the card, only the last 4 digits of the card number are visible.
- If the Expiration Date or CVV has changed, a new Credit Card must be added.
- Only active Credit Cards will be available here.
- Select Pay.
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Payment Receipt
- If the Payment was successful, the Guarantor will receive an on-screen Receipt with the ability to Print it.
- If an email address or cell phone number was entered, the Guarantor will receive a Receipt via email or text.
View the Receipt in POPS
- Select the three lines on the upper right.
- Select Receipts.
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- Select the Receipt to view.
- Select Itemized Receipt.
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- Select the Printer Icon to print the Receipt.
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Payment Failed
If the Payment failed, this screen will display.
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Account
View your account in POPS.
Payments
View your previous Payments.
Statements
View your Statement History.
Why can't I make a Payment?
Below are Messages that you may receive in POPS with a reason why you cannot make a Payment.
- No Payment Necessary: You will not be able to make a Payment in POPS if you receive this message.
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- Unapplied Funds: This is money that you have paid that has not been applied to an Encounter/Visit.
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- Your balance is paid: No payments can be made if you do not have a Patient balance.
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