POPS Session Usage Report

POPS Session Usage Report

The Session Usage Report can be accessed from 2 places within the System:

  1. POPS Management
  • Admin > POPS Management > Session Usage
  1. Reports Dashboard
  • Reports > Session Usage

Use Session Usage to Report on Patient activity within a POPS session.

  • Determine the most used or effective POPS Origin and Authentication Method.
  • Get a detailed activity breakdown for specific Guarantors and POPS Groups.
  • Audit the number of unsuccessful Payments per POPS Group, Origin, and Authentication Method.

Session Usage Filter Criteria

  • Date Span: Select a preset Date Span or select Date Range to enter a Date From and Date To.
  • Group: Include or exclude a POPS Group.
  • Origin: Include or exclude methods of accessing POPS.
  • Guarantor: Include or exclude a Guarantor.
  • The Report will only display the Guarantor ID.
  • Grand Totals Only: Removes the Detailed View from the beginning of the Report.
  • This is useful when there is a high volume of POPS use.
  • Group By: Determines how the Report information is grouped.
  • This Filter adds/removes columns from the Detailed View and adds/removes Totals By sections.

Detailed View

The Detailed View will NOT be displayed if Grand Totals Only is checked in the Filter Criteria.

The first section of the Report displays a daily, monthly, and yearly breakdown by Authentication Method (Quick Pay or MFA), and Payment success status.

  • Example Report Output: Grouped By Date, Group, and Origin

Totals by Date

The Totals by Date section displays POPS activity trended over time by month with a yearly total.

  • Totals by Date Example: Demo Health Center introduced Quick Pay in January 2024. In February 2024, their POPS usage increased drastically. At the end of 2024, Demo Health Center will be able to analyze their monthly trends and view their yearly totals.

Totals by Group

The Totals by Group section displays POPS activity by the POPS Groups associated with the Database. The Date Span is determined by the Filter Criteria.

  • This section is useful when a Database is utilizing multiple POPS Groups.
  • Totals by Group Example: The selected Date Range is January 2024 to February 2024. Demo Health Clinic implemented POPS in January 2024 and Quick Pay in February 2024 and has seen a steady increase in POPS users. Test Group will not implement POPS until March 2024, and therefore has no data to display.

Totals by Origin

The Totals by Origin section displays POPS activity by the Origin of the POPS session.

  • Totals by Origin Example: Demo Health Clinic has a lower number of Patients and Guarantors opted in to email, so a much higher volume of Users accessed POPS through paper Statements.


Grand Total

The Grand Total section displays a quick view of the yearly totals for Quick Pay, MFA, Successful Payment, and Unsuccessful Payments without any additional grouping.


POPS QuickPay

Use QuickPay to make a Patient Payment without the detail of the Full POPS Portal.


Make Your Payment

  1. Payment Amount: Select the radio button for one of the following:
  • Current Balance: This is the Balance on the last Statement plus Patient balances after the Statement minus any Payments made on the last Statement. 
  • Amount Due: This is the amount that is due on the last Statement minus any Payments made since the last Statement and before the next Statement.
  • Other Amount: Enter your own Amount.
  1. Select the Next button.


  1. Select your Payment Method.
  • Apple Pay
  • After selecting Apply Pay, follow the screen prompts.
  • If you do not have a Credit Card setup on Apple Pay, you can add it by selecting Apple Pay and following the screen prompts.
  • Apple Pay will only display as a Payment Method if:
  • The office has set up Apple Pay in POPS Management.
  • The User is on an IOS device, such as an iPhone or Mac, and is accessing the Portal from a Safari Browser.
  • If split Payments to multiple Facilities or Providers has not been selected in POPS Management.
  • Google Pay: Follow the screen prompts after selecting Google Pay.
  • If you do not have a Credit Card setup on Google Pay, you can add it by selecting Google Pay and following the screen prompts.
  • Credit Card: See the credit card instructions below.
  1. After the Payment Method is chosen, select the Next button.


Credit Card Payment

  1. Select Credit Card for the Payment Method.
  2. Select Next.

  1. Select an already existing Credit Card.
  • OR Enter a New Card.
  • Enter the Credit Card Information.
  1. Select the Store Card for Future Use checkbox to make the card available in the future.
  • Since the Credit Card information is not stored in the System, you cannot edit it.
  • After storing the card, only the last 4 digits of the card number are visible.
  • If the Expiration Date or CVV has changed, a new Credit Card must be added with the new information.
  • Only active Credit Cards will be displayed.
  1. Select Pay and follow the prompts.


View Full POPS Portal from QuickPay

  1. Select the View Account link.
  2. Select the method to Verify your Account.
  3. Select the Send button.

  1. Enter the numeric Code that is sent to you via email or text.
  • If you did not receive a Code, select the Resend button.

This will take you to the Full Portal screen.


Learn More

POPS Overview

POPS Look and Feel

POPS: Mirror the Patient Experience

POPS: Full Patient Portal

POPS Home Page

POPS Account

POPS Pay

Apple Pay

Google Pay

Credit Card Payment

POPS Receipts 

POPS  Statements

POPS Reports

POPS Payments Report

POPS Session Usage Report

POPS Setup

POPS Groups

Set Up a Custom Domain for POPS


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