Statement Profile
Select No Dunning Limit to continue to send statements for Patient balances indefinitely.
If this option is not selected, the number of Dunning levels created on this screen will determine the maximum times a balance will be billed without an adequate payment (see the smart tip next to Payment Rules).
Once the highest defined Dunning Level has been reached on an Encounter, when statements are next batched the Encounter(s) will go into the Pre-Collections Worklist, instead of the Statement batch.
Note: The ability to reset a dunning level when partial payments are received means that the number of actual Statements sent can exceed the Maximum Dunning Level defined in the Statement Profiles.
Also note that when a Guarantor has a new balance that qualifies for a Statement, all balances for that Guarantor will be sent on that statement.
- For example, there is an old balance that exceeds the defined dunning limit and is therefore not getting billed (and has not been written off or sent to collections). If a new Encounter balance qualifies for a Statement, both balances will be billed on that statement.