MCDOH Claim Issues 01/26/26 - 01/30/26
Etactics has informed us of an issue that may have affected some Ohio Medicaid claims submitted between January 26 and January 30, 2026.
During that week, the company that processes Ohio Medicaid claims experienced intermittent system issues, which may have prevented some claims from fully processing.
What you should do
Please review any Ohio Medicaid claims submitted between 1/26/2026 and 1/30/2026.
If the claim has a Payer Claim Reference Number, no action is needed.
If the claim does not have a Payer Claim Reference Number, please resubmit the claim.
Where to find the Payer Claim Reference Number
You can locate this number by opening the Payer Accepted message for the claim and selecting the Encounter Claim History hyperlink. The Payer Claim Reference Number will be listed there.
If you need assistance reviewing or resubmitting claims, please let us know and we will be happy to help.
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