Support Ticket Portal FAQs
Support Ticket Portal FAQs
Why does the View Ticket button not work in my email?
- When I select the View Ticket button, I get this message: It looks like your user has not been authenticated to access the ticket portal.
- The Database login credentials are used to authenticate access to the Ticket Portal.
- For the View Ticket button in your emails to work, you must log into the Database and access the Help Center from the System each day by either:
- Using the Help Center link in the Left Side Menu, or
- Using the Life Preserver icon in the upper right corner.
Why does the View Ticket button in my email still not take me to the Ticket?
- What Internet browser are you using?
- You must be using the same browser for the PM System as the one that you are using to access your emails.
- Example: You are using Google Chrome for the PM System, but your default browser is not Chrome. The default browser will be used when the View Ticket button is selected.
- Change your default browser to match the one you are using for the PM System.
How do I see Tickets across the Organization?
- On the Add Ticket screen, select My Tickets.
- From the dropdown, select Team Tickets.
Learn More
How do I find a Closed or on hold Support Ticket?
How do I edit an existing Support Ticket?
Keep Active, Deactivate, and Reactivate User IDs
Find/Edit an Existing Support Ticket
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