Support Ticket Portal FAQs

Why does the View Ticket button not work in my email?

• When I select the View Ticket button, I get this message: It looks like your user has not been authenticated to access the ticket portal.

• The Database login credentials are used to authenticate access to the Ticket Portal.
• For the View Ticket button in your emails to work, you must log into the Database and access the Help Center from the System each day by either:

• Using the Help Center link in the Left Side Menu, or 
• Using the Life Preserver icon in the upper right corner.

Why does the View Ticket button in my email still not take me to the Ticket?

• What Internet browser are you using?

• You must be using the same browser for the PM System as the one that you are using to access your emails.

• Example: You are using Google Chrome for the PM System, but your default browser is not Chrome. The default browser will be used when the View Ticket button is selected.

• Change your default browser to match the one you are using for the PM System.

I can access the Ticket screen, but I cannot view my tickets

• If you can access the Ticket screen, but you or your team are unable to view your Tickets, contact Support for assistance.

How do I see Tickets across the Organization?

• On the Add Ticket screen, select My Tickets.
• From the dropdown, select Team Tickets.

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