Support Ticket Portal FAQs

Support Ticket Portal FAQs

Why does the View Ticket button in my email not work?

  • When I select the View Ticket button, I get this message: It looks like your user has not been authenticated to access the ticket portal.
  • The Database login credentials are used to authenticate access to the Ticket Portal.
  • For the View Ticket button in your emails to work, you must log into the Database and access the Help Center from the System each day by either:
  1. Using the Help Center link in the Left Side Menu, or
  2. Using the Life Preserver icon in the upper right corner.




Why does the View Ticket button in my email still not take me to the Ticket?

  • What Internet browser are you using?
  • You must be using the same browser for the PM System as the one that you are using to access your emails.
  • Example: You are using Google Chrome for the PM System, but your default browser is not Chrome. The default browser will be used when the View Ticket button is selected.
  • Change your default browser to match the one you are using for the PM System.

How do I see Tickets across the Organization?

  1. On the Add Ticket screen, select My Tickets.
  2. From the dropdown, select Team Tickets.


    • Related Articles

    • Open a Support Ticket

      Access the Help Center Ticket Portal There are several ways to access the Help Center/Ticket Portal from the PM System. Select the Help Center link on the left side menu. Select the Life Preserver icon on the upper right corner. Select Show Me How on ...

    • Find/Edit an Existing Support Ticket

      Tickets Views On the Ticket Screen, choose a Ticket View from the right side menu. My Tickets: To view your Tickets, select My Tickets which is the default. Team Tickets: To view Tickets across the Organization, select Team Tickets. CC'ed Tickets: To ...

    • Support Policies

      Help Center The Help Center is available to all Users. Before submitting a support ticket, search the Help Center for answers to your questions. If you cannot find an answer in the Help Center, a Site Admin or Support User can submit a ticket. Site ...

    • ERA FAQs

      ERA FAQs When do the ERAs load into the System? As soon as the Clearinghouse, Etactics, receives the ERA files, they are sent to the PM System. The System processes them hourly on the half hour. (The job actually runs at the 26th minute.) How is the ...

    • Permission FAQs and Examples

      Permission FAQs and Examples Permissions that are not checked will appear with yellow highlighting. If you search for a Permission, such as, Overbooking, the Permission will be highlighted in green. Overbooking Permission Allow Overbooking controls ...