Support Ticket Portal FAQs

Support Ticket Portal FAQs


Support Ticket Portal FAQs


Why does the View Ticket button not work in my email?

  • When I select the View Ticket button, I get this message: It looks like your user has not been authenticated to access the ticket portal.
  • The Database login credentials are used to authenticate access to the Ticket Portal.
  • For the View Ticket button in your emails to work, you must log into the Database and access the Help Center from the System each day by either:
  • Using the Help Center link in the Left Side Menu, or 
  • Using the Life Preserver icon in the upper right corner.


Why does the View Ticket button in my email still not take me to the Ticket?

  • What Internet browser are you using?
  • You must be using the same browser for the PM System as the one that you are using to access your emails.
  • Example: You are using Google Chrome for the PM System, but your default browser is not Chrome. The default browser will be used when the View Ticket button is selected.
  • Change your default browser to match the one you are using for the PM System.


How do I see Tickets across the Organization?

  • On the Add Ticket screen, select My Tickets.
  • From the dropdown, select Team Tickets.


Learn More

How do I find a Closed or on hold Support Ticket?

How do I modify an existing Support Ticket?

Keep Active, Deactivate, and Reactivate User IDs

Find/Modify an Existing Support Ticket

Support Ticket Portal FAQs

Open a Support Ticket

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