Support Ticket Portal FAQs
Ticket Button
The View Ticket button does not work in my email
When I select the View Ticket button, I get this message: It looks like your user has not been authenticated to access the ticket portal.
The Database login credentials are used to authenticate access to the Ticket Portal.
For the View Ticket button in your emails to work, you must log into the Database and access the Help Center from the System each day by either:
Using the Help Center link in the Left Side Menu, or
Using the Life Preserver icon in the upper right corner.
View Ticket button still not taking me to the Ticket
What Internet browser are you using?
You must be using the same browser for the PM System as the one that you are using to access your emails.
Example: You are using Google Chrome for the PM System, but your default browser is not Chrome. The default browser will be used when the View Ticket button is selected.
Change your default browser to match the one you are using for the PM System.
If you can access the Ticket screen, but you or your team are unable to view your Tickets, contact Support for assistance.
View Tickets across the organization
On the Add Ticket screen, select My Tickets.
From the dropdown, select Team Tickets.
I can access the Ticket screen, but I cannot view my tickets
If you can access the Ticket screen, but you or your team are unable to view your Tickets, contact Support for assistance.
How do I see Tickets across the Organization?
- On the Add Ticket screen, select My Tickets.
- From the dropdown, select Team Tickets.
Learn More
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