Find/Edit an Existing Support Ticket
Tickets Views
On the Ticket Screen, choose a Ticket View from the right side menu.
- My Tickets: To view your Tickets, select My Tickets which is the default.
- Team Tickets: To view Tickets across the Organization, select Team Tickets.
- CC'ed Tickets: To view Tickets that are copied to you, select CC'ed Tickets.
Find a Closed or On Hold Ticket
If you know the name of the Ticket, use the Search Bar to find it.
- Closed: Select My Closed Tickets in the Views section.
- On Hold: Select My On Hold Tickets in the Views section.
Edit an Existing Support Ticket
- Select the Support Ticket.
- Select the Edit link.
Add an attachment to an Existing Feedback Ticket
- Select the Ticket.
- Select the Comment link.
- Select the Attach a File link.
- Select the Add Comment button.
