Find/Edit an Existing Support Ticket

Find/Edit an Existing Support Ticket

Tickets Views

On the Ticket Screen, choose a Ticket View from the right side menu.

  • My Tickets: To view your Tickets, select My Tickets which is the default.
  • Team Tickets: To view Tickets across the Organization, select Team Tickets.
  • CC'ed Tickets: To view Tickets that are copied to you, select CC'ed Tickets.


Find a Closed or On Hold Ticket

If you know the name of the Ticket, use the Search Bar to find it.

  • Closed: Select My Closed Tickets in the Views section.
  • On Hold: Select My On Hold Tickets in the Views section.

Edit an Existing Support Ticket

  1. Select the Support Ticket.
  2. Select the Edit link.


Add an attachment to an Existing Feedback Ticket

  • Select the Ticket.
  • Select the Comment link.
  • Select the Attach a File link.
  • Select the Add Comment button.



Learn More



    • Related Articles

    • Support Ticket Portal FAQs

      Support Ticket Portal FAQs Why does the View Ticket button not work in my email? When I select the View Ticket button, I get this message: It looks like your user has not been authenticated to access the ticket portal. The Database login credentials ...
    • Open a Support Ticket

      Access the Help Center Ticket Portal If you are not a Support User, contact your System Admin to open a ticket for you. There are several ways to access the Help Center/Ticket Portal from the PM System. Select the Help Center link on the left side ...
    • Edit an Existing Case and an Existing Authorization

      Edit an Existing Case From the Patient Dashboard Select the Cases link. Select the Case ID. Select the Edit link. From the Modify Charge Screen Select the Modify button on the Encounter Dashboard. Select the Case from the dropdown if it is not ...
    • Support Policies

      Help Center The Help Center is available to all Users. Before submitting a support ticket, search the Help Center for answers to your questions. If you cannot find an answer in the Help Center, a Site Admin or Support User can submit a ticket. Site ...
    • Find a Receipt or Deleted Receipt

      Find a Receipt or Deleted Receipt Find a Receipt On the Payment Dashboard, select Receipt History. (Payments on Left Side Menu). The letter, R, can also be entered in the Navigation Search Go-Box to navigate to Receipt History. Use the Filter ...