Keep Active, Deactivate, and Reactivate User IDs

Keep Active, Deactivate, and Reactivate User IDs


Keep Active, Deactivate, and Reactivate User IDs


As a security measure, a user who has not logged in for 30 days will be unable to log in until their User ID has been reactivated.

  • Activation, Reactivation, and Deactivation can be done from the alert on the Home Dashboard and from User Maintenance.
  • If a User with Support access is Deactivated, their Support acess will also be Deactivated.


Keep Active or Deactivate on the Home Dashboard


The site administrator will be alerted on the Home Dashboard in the Manage User section when a user has not logged into the system in one month or more.

  • Select Keep Active to allow the User ID to keep the ability to log in.
  • Select Deactivate to remove log in privileges from the User ID. The User name will be retained in the System but cannot log in.



 If a User is Deactivated while that User is logged into the System, the User will still be able to work in the System until they log out. The User will not be kicked out of their current session.


Reactivate a User ID in User Maintenance

From the Admin Dashboard, click User Maintenance.

  1. Select Include Inactive in the Filter Criteria.
  2. Use the Filter Criteria to find the User to reactivate or use the list of users. 
  • You can search by User ID, Last or First name. In the following figure, the Last Name, Test, is used for the search.
  1. Click Search.
  2. Click the User ID for the user you want to reactivate.

  1. Select Active to Reactivate the User.
  2. Select Save [F2].


Deactivate a User in User Maintenance

When a User is no longer with your Organization, the User can be deactivated.

  • The User Name is retained in the database, but the User will be unable to log in. 
  • To view Inactive Users, select the Include Inactive checkbox in the Filter Criteria.

You will be prompted to enter your Password when accessing or creating Users. 


Make a User Inactive in User Maintenance

From the Admin on the left menu, select the User Maintenance button.

  1. Select the User ID.
  2. Deselect the Active checkbox.
  3. Select Save [F2].


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