Password Reset

Password Reset

  1. The first time a User logs in, they will be required to reset the Password.
  2. The Password must be reset at least once a year. However, every three months is recommended.
  3. Add the User's email to the User in User Maintenance to allow them to reset their own Password.
  4. When resetting a Password, take note of the Password Security criteria.

User Resets their Password

  1. If you are already logged in, click your User Name at the top of the screen.
    1. Select Change Password.
  2. If you are on the Log In screen:
    1. Enter your User ID
    2. Select the Forgot Password link.
    3. A temporary Password will be emailed to you.
    4. The System will ask you to change the Password when you log in.

Site Admin Resets a User's Password

  1. Admin > User Maintenance
  2. Select the User ID.
  3. Enter your Password to access the User.
  4. In the Temporary Password field, enter a Temporary Password. (The User will be asked to change their Password when logging in.)
  5. Click Save [F2].

    • Related Articles

    • Reset the Dunning Count from the Pre-Collections Worklist

      From the Pre-Collections Worklist, choose the Encounters. Select Set Action. From the Choose Action dropdown list, select Reset Statement Counter to X. Select Run. Select Apply Action. Select Run. Learn More What is the Dunning Count ...

    • Reset the Dunning Count

      What is the Dunning Count? Dunning Counts are used as a measure of the delinquency of a Patient balance and to drive collection activities based on the level of delinquency. Dunning Counts are much more effective than an aging based process for ...

    • User FAQs

      What if I get a message there was a failed attempt to log into the System, but it wasn't me? Answer: Change your password immediately. How do I change Dashboard colors? How do I get permission to do mass write-offs? Why is the red line on the ...

    • Login Security (Table of Contents)

      Contents Keep Active, Deactivate, and Reactivate User IDs Login Security User Account Lock, Failed Login, and Login Notifications Two-Factor Authentication Password Reset

    • Login Security

      This feature allows you to customize passwords and related Security Policies at the Security Role level which provides maximum control over System access. From the Admin Dashboard, select the Security Roles button in the Security panel. Since this ...