Reason for rejection

• The Claim was sent to the Payer and was rejected.

• The claim was resubmitted to the payer without making the changes.
  

Resolution

1. On the Encounter Dashboard, select the Claim History link in the Policy Breakdown panel.

2. In the Filter Criteria, select Payer Rejected from the Status dropdown list.

Review the earlier rejection to identify the required changes.

In the following figure, the NDC needs to be corrected.

• Add an NDC number to the Procedure Code Library

• Enter an NDC number on an Existing Encounter