No Encounter Number on the EOB

No Encounter Number on the EOB

No Encounter number on the EOB

You can skip the first two steps by entering the Patient number in the Navigation Box to find the patient.
  1. Search for the Patient listed using the Lookup Icon  on the Post Insurance Payment screen.
  2. Select the Patient ID.
  3. Choose an Encounter to proceed to posting.


    • Related Articles

    • Print/View an EOB for an ERA

      Print/View an EOB Print an Entire EOB from the ERA File Dashboard Enter ERA in Navigation Box or from Payments on the Left Side Menu, choose the All ERAs link. Use the filters to search for your ERA or enter the ERA number in the ERA field and select ...
    • Encounter Dashboard Overview

      Encounter Dashboard Overview Access the Encounter Dashboard Select the Encounter Number link on the Patient Dashboard, or Enter an e + Encounter number (e12345) in the Navigation Shortcut box. You can go to the Patient Dashboard from the Encounter ...
    • ICN (Internal Control Number)

      The ICN auto-populates from the most recent ERA posted for this encounter. Expand the Charge panel on the Encounter Dashboard to see if there is an ICN attached. If posted from a Paper Remit: Select the Modify button on the Encounter Dashboard. ...
    • Enter an NDC Number to an Existing Encounter

      Note: You must enter the NDC to the Procedure Code Library before the NDC number dialogue box is available on the Encounter. Add NDC Numbers to the Procedure Code Library Select this link for Add NDC Numbers (National Drug Code) to the Procedure Code ...
    • Custom Encounter Query (CEQ) Report

      The CEQ is a custom report/query tool that queries Encounter Data. Reports > Custom Encounter Query Build a Custom Encounter Query Filter Criteria: Add your filter criteria by clicking the Plus symbol beside "And". The filters you choose will ...