No Encounter Number on the EOB
No Encounter number on the EOB

You can skip the first two steps by entering the Patient number in the Navigation Box to find the patient. - Search for the Patient listed using the Lookup Icon
on the Post Insurance Payment screen. - Select the Patient ID.
- Choose an Encounter to proceed to posting.
Related Articles
Print/View an EOB for an ERA
Print/View an EOB Print an Entire EOB from the ERA File Dashboard Enter ERA in Navigation Box or from Payments on the Left Side Menu, choose the All ERAs link. Use the filters to search for your ERA or enter the ERA number in the ERA field and select ...
ICN (Internal Control Number)
The ICN auto-populates from the most recent ERA posted for this encounter. Expand the Charge panel on the Encounter Dashboard to see if there is an ICN attached. If posted from a Paper Remit: Select the Modify button on the Encounter Dashboard. ...
Attach Encounters to an ERA
When ERAs are received, the Patient and Encounter number on the remit are matched to the Patient and Encounter in the system. When there is not a match or the account is 0, the remit and receipt are marked O (for Old system). If the Patient and ...
Encounter/Visit FAQs
Actions Panel How do I Modify a Charge? Modify a Charge How do I transfer an Encounter Balance to a Patient? Transfer an Encounter Balance to a Patient How do I place an Encounter in Collections? Place an Encounter in Collections How do I adjust my ...
Print EOBs for Paper Claims
Print an EOB for Paper Claims On the Encounter Dashboard, an EOB can be printed along with the Secondary/Tertiary Paper Claim that is printed on Plain Paper. EOBs can be printed for Payments that were posted manually. In the Policy Breakdown panel on ...