This Rejection means the Claim was treated as Medicare Secondary but is missing a valid MSP Type or has the wrong Claim Filing Indicator (CFI).
Solution
- Review the Patient's Insurance Card or Eligibility result to determine whether the secondary plan is Traditional Medicare or Medicare Advantage.
- Update the CFI on the Insurance in the Insurance Library.
- Traditional Medicare: Set the CFI to MB.
- Medicare Advantage: Set the CFI to CI or 16.
- Update the MSP Type (if Medicare is secondary) on the Patient's Insurance Policy.
- Resubmit the Claim.