Payer Rejection: Subscriber and subscriber ID Not Found

Payer Rejection: Subscriber and subscriber ID Not Found

A6 ACK/RETURNED - SUBSCRIBER AND SUBSCRIBER ID NOT FOUND. | Payer Control Number- FLN 946230653766200 ICN DU35148878 | MEMBER PICK REJECT | Payer Control Number- FLN 946230653766200 ICN DU35148878

  • The claim was submitted to the incorrect Payer ID.
    • Note: This is the most likely cause if this rejection was received on Claims for multiple patients.
    • Resolution: Verify the Payer ID and modify if needed.
  • The Patient’s demographics or Insurance Policy information included on the Claim was not eligible for the Date of Service billed.
    • Verify the Patient's Eligibility.
    • Verify the Patient's Name, DOB, and Policy Number.
    • Resolution: Correct Patient demographics or Policy Information if it is incorrect.
  • The Patient is a newborn or has been recently added to the Subscriber’s Insurance Policy.
    • Resolution: Contact the Payer to verify the Patient's Policy status.

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