• When the first POPS Payment is made in a day, a new Reference Batch is automatically opened by the System with the following criteria:

• Date of the Payments
• Description: API Payments
• User: POPS

• All subsequent POPS Payments with that same Receipt Date are added to that Reference Batch.
• The Reference Batch is not closed automatically.

• At the end of the day, a User needs to reconcile the Payments and close the Reference Batch.

• A new Reference Batch with the same criteria will be created the next day when the first POPS Receipt is received.

Receipt History

1. Select the Receipts link on the upper right to display a list of Receipts.
2. Each row represents a Receipt, including:

• Receipt Number (Receipt ID)
• Payment Date
• Payment Status (Paid or Unsuccessful)
• Paid With (Payment Method)
• Amount

3. Select the down-arrow to expand the Receipt and view the Patient, Provider, Location, and Service information associated with the Receipt.

View and Print a Receipt

To view the full Receipt, or to print the Receipt, select the View and Print Receipt Link.

• This page shows the Payment Summary and Visit Details.

Only Patient Payment Receipts and Patient Refund Receipts will show in POPS. All Receipts in POPS are Patient Receipts.

Payment Summary

The Payment Summary displays the account details and payment information.

• The left column of the Receipt displays identifying information for the Receipt: 

1. Guarantor: The Guarantor that was responsible for the balance.
2. Account Number: The Guarantor ID.
3. Payment Date: The date the Payment was made.
4. Transaction Number: The unique Transaction Number (Confirmation Number) for this Payment, which is assigned by the Merchant Service Provider (NMI/Nexio).

• The right column of the Receipt displays the transaction information:

5. Amount Billed: The original Statement Balance.
6. Adjusted or Pending Insurance: The amount that was adjusted, or the amount that is still waiting on Insurance.
7. Insurance Paid: The amount that the Insurance paid.
8. Prior Patient Payments: A summation of all Payments made for/by this Patient for any historic balance, including non-POPS Payments.
9. Prior Balance: The balance before the Payment was made.
10. Receipt Payment: The dollar amount of the Transaction.
11. Remaining Balance: The balance after the Payment has been made (Amount Billed - Payments/Adjustments).

Email Receipts

Patients can receive a Receipt via email after making a Payment if the checkbox Email Receipts is checked in POPS Management.

• The emailed Receipt includes:

• Receipt #
• Guarantor
• Account
• Date Paid
• Transaction #
• Card Type
• Amount Paid

Learn More

POPS Overview

POPS: Full Patient Portal

POPS Pay

Apple Pay

Google Pay

Credit Card Payment

POPS Reports

POPS Setup