POPS: Full Portal Overview

POPS: Full Portal Overview

Home
Account
Appointments
Pay
Receipts
Statements
Home

The Home page is an overview of the POPS Portal, letting the Portal User know if they have a new Statement, an existing Balance, and provides the option to navigate to each additional POPS Page.

  • The Home page is the default Landing Page in POPS, but can be changed in POPS Management using the Look and Feel setting Landing Page.
  • The Home page can be accessed at any time by selecting the Logo in the upper right corner of the screen.

Learn More: POPS Home

Account

The Account page gives Portal Users a comprehensive view of their Visits, Payments, Statements, and Balance(s).

  • The Account page can be used as the Landing Page instead of the Home page.
  • The Account Summary panel displays the Balances and provides the option to Pay Now.
  • The Visits Since Last Statement panel provides a snapshot of the Visit History with the ability to navigate to Visit History.
  • The Statement History panel shows an overview of all Statements.

Learn More: POPS Account

Appointments

The POPS Appointments screen allows Patients and Guarantors to view their Appointment information or schedule an Appointment.

  • The Past/Upcoming Appointment panels display historic and future Appointment information.
  • If Direct Scheduling is enabled, existing Portal Users can use this page to Schedule an Appointment.
  • The Appointments page can be enabled or disabled in POPS Management with the Scheduling setting Enable Appointments.

Learn More: POPS Appointments

Pay

The Pay and QuickPay features in POPS allow Portal Users to make Payments through the Full Portal or via a QuickPay link/QR code.

  • The Portal User can select the Amount and Method of their Payment. 
  • Payment methods can be changed in POPS Management with the Payment settings.
  • The Portal User can store a card or use a stored card if the functionality is enabled.
  • After the Payment information is entered, the Portal User will be redirected to a screen that shows if the Payment was successful or if it failed.

Learn More: POPS Pay/QuickPay

Receipts
The Receipts page provides a history of all Payments made by the Patient through POPS, by mail, or in the office.
  • The Receipts are ordered by Payment Date and Receipt Number.
  • The Receipt Number matches the Receipt ID in the PM.
  • Receipts can be expanded to see more information, such as the Provider, Location, and Patient.
  • The expanded view also allows the Portal User to view or print the Receipt.
Learn More: POPS Receipts
Statements

The Statements page in POPS provides Portal Users with access to their full Statement History.

  • By default, only unpaid Statements are shown. These Statements are ordered by Statement Date.
  • Statements can be expanded to see more information, such as the Patient, Patient Payment Amount, and Patient Balance.

Learn More: POPS Statements