Patient Responsibility
Patient Not Responsible
A Patient can be marked as not Responsible in Insurance Management, on the Patient or Encounter Dashboard, Patient Demographics, and on the Insurance in the Insurance Library.
If the Patient is marked not responsible on the Insurance Profile, the Patient will not be financially responsible and will not receive a Statement for any of the Encounters.
When an Insurance is marked as Patient Not Responsible, the Patients will not be financially Responsible if their Insurance Profile contains this Payer.
Patient/Encounter Dashboard
On the Patient or Encounter Dashboard, select Insurance Management.
On the Insurance Profile to change, select Default or Active.
In the Patient column, select Not Responsible from the dropdown.
Select Save[F2].
Insurance Library
Patients with this insurance in their Insurance Profile will not be responsible for any remaining balance, and as a result, will not receive a statement.
From Libraries on the Left Side Menu, select the Insurances button.
Select the Insurance ID.
Select the Modify link.
In the Insurance Settings panel, deselect the Patient Responsible checkbox.
Select Save [F2].
Patient Demographics
On the Patient Dashboard, select the Modify link.
In the Claim panel, select Hold Statement for the Statement field.
Select Save [F2].
Encounter Level
An Encounter cannot be marked as Patient Not Responsible but can be put On Hold.
This process is Encounter specific.
Patient balances on this Encounter will not appear on Statements.
Modify the Encounter
From the Encounter Dashboard, select the Modify button.
In the Claim panel, select Hold Statement for the Statement field.
Select Save [F2].
Patient Responsible
The Encounter is not receiving a Statement because it was put On Hold on the Modify Charge screen, but you now want the Encounter to become Patient Responsibility and for the Guarantor to receive a Statement. This action affects only this Encounter.
On the Encounter Dashboard, select the Modify button.
In the Claim panel, select a Statement Profile for the Statement field.
Select Save [F2].
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