Make a Patient Inactive
When a patient is marked as Inactive, new Charges and Appointments cannot be added for that Patient. But, from a billing perspective, existing claims can be batched and sent, and statements will continue to be batched and sent if the Patient has a balance.
- In the Demographics panel on the Patient Dashboard, click Edit.
![](https://support.pmhelpcenter.com/galleryDocuments/edbsnef464126328b1d6546d772ff23bb411f2c99824d04db7bee00670c0cef297566db016f20f4fa24be8136e21f837be65a?inline=true)
- To make the Patient inactive, deselect the Active box at the bottom of the Modify Patient screen.
- Select Save and Continue [F2].
![](https://dxjhdfl8ofa1d.cloudfront.net/Patient+Registration/Mark+a+patient+as+Inactive2-3.png)
- A Validation Warning will display.
- If Save & Continue is selected:
- All future Appointments will be canceled.
- If the Patient is re-activated, the Appointments will need to be manually rescheduled.
- The Patient will be cleared from the Reschedule Queue.
- All open Recalls will be deleted.
![](https://dxjhdfl8ofa1d.cloudfront.net/Patient+Registration/Mark+a+patient+as+Inactive4-5.png)
Results of Making a Patient Inactive
- The patient will no longer display in the Patient look-up results unless the filter is set to Include Inactive Patients.
![](https://support.pmhelpcenter.com/galleryDocuments/edbsn7267289dcc96029a1377ca402a8d84932a6d2b78f5d6770159a61f6c011dd4f6ed81b44b4714c21ca5a101cde030d91f?inline=true)
- The Patient will be marked as Inactive on the Patient Dashboard and on the Appointment screen.
- Select the Reactivate Patient link to make the Patient Active again.
![](https://dxjhdfl8ofa1d.cloudfront.net/Patient+Registration/Inactive-Reactivate.png)
- Future Appointments that were canceled can be seen in the Patient Appointments Panel on the Patient Dashboard.
![](https://dxjhdfl8ofa1d.cloudfront.net/Patient+Registration/Mark+a+patient+as+Inactive+Cancelled+Appts.png)