Escrow is money that has been entered into the system on a Receipt but has not yet been applied to a Charge (Encounter).

• It is the difference between the Received amounts entered on a Receipt and the actual Posted Payments that have been applied to Charges.

• It is only a temporary holding place for all money that is added to the System until the Receipt is posted in full.

 Example 1: A Patient pays a Copay at check-in.

• There is not yet a charge for it to be applied.

• The money remains in Escrow until the Receipt is posted to the Charge.

Example 2: An Insurance Receipt is added which puts the entire amount in Escrow.

• As the Insurance Payments are posted, the amount in the Escrow field is reduced until it reaches $0.00. 

Why do I still have Money in Escrow?

Manual Payment Posting

• You did not post all of the Payments on the check.

• A Payment amount was posted incorrectly.

• The Payment total was entered incorrectly when creating the Receipt.

ERAs

• There is money on the DWs and/or Holds that need to be posted.

• There are some Claim Level Adjustments at the bottom of the remit that need to be posted.

• There are some Reversals that have not been posted.

Undo

• You have Undone Insurance Payments (IPs) and/or Patient Payments (PPs), and they have not been reposted.

• An Undo is not a deletion.

Encounter Reversal

• You have Reversed an Encounter that contained Payments.

• These Payments should be reposted.

A Line Item was Deleted

• A Line Item was deleted that contained Payments.

• Payments should be reposted waiting on the Insurance takeback or refund.

• The Payments and adjustments can be reposted on another line item, or

• A zero charge can be entered to repost the Payment.