Escrow Overview

Escrow Overview

Escrow is money that has been entered into the system on a Receipt but has not yet been applied to a Charge (Encounter).

  1. It is the difference between the Received amounts entered on a Receipt and the actual Posted Payments that have been applied to Charges.
  2. It is only a temporary holding place for all money that is added to the System until the Receipt is posted in full.

Example 1: A Patient pays a Copay at check-in. There is not yet a charge for it to be applied. The money remains in Escrow until the Receipt is posted to the Charge.

Example 2: An Insurance Receipt is added which puts the entire amount in Escrow. As the Insurance Payments are posted, the amount in the Escrow field is reduced until it reaches $0.00.


Why do I still have Money in Escrow?

In Manual Payment Posting

  1. You did not post all of the Payments on the check.
  2. A Payment amount was posted incorrectly.
  3. The Payment total was entered incorrectly when creating the Receipt.

On ERAs

  1. There is money on the DWs and/or Holds that need to be posted.
  2. There are some Claim Level Adjustments at the bottom of the remit that need to be posted.
  3. There are some Reversals that have not been posted.

Undo

  1. You have Undone Insurance Payments (IPs) and/or Patient Payments (PPs), and they have not been reposted.
    1. An Undo is not a deletion.

Encounter Reversal

  1. You have Reversed an Encounter that contained Payments.
    1. These Payments should be reposted.

A Line Item was Deleted

  1. A Line Item was deleted that contained Payments.
    1. Payments should be reposted waiting on the Insurance takeback or refund.
      1. The Payments and adjustments can be reposted on another line item, or
      2. A zero charge can be entered to repost the Payment.



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