Escrow Overview

Escrow Overview

Escrow is money that has been entered into the system on a Receipt but has not yet been applied to a Charge (Encounter).

  • It is the difference between the Received amounts entered on a Receipt and the actual Posted Payments that have been applied to Charges.

  • It is only a temporary holding place for all money that is added to the System until the Receipt is posted in full.

 Example 1: A Patient pays a Copay at check-in.

  • There is not yet a charge for it to be applied.

  • The money remains in Escrow until the Receipt is posted to the Charge.

Example 2: An Insurance Receipt is added which puts the entire amount in Escrow.

  • As the Insurance Payments are posted, the amount in the Escrow field is reduced until it reaches $0.00. 

Why do I still have Money in Escrow?

Manual Payment Posting

  • You did not post all of the Payments on the check.

  • A Payment amount was posted incorrectly.

  • The Payment total was entered incorrectly when creating the Receipt.

ERAs

  • There is money on the DWs and/or Holds that need to be posted.

  • There are some Claim Level Adjustments at the bottom of the remit that need to be posted.

  • There are some Reversals that have not been posted.

Undo

  • You have Undone Insurance Payments (IPs) and/or Patient Payments (PPs), and they have not been reposted.

    • An Undo is not a deletion.

Encounter Reversal

  • You have Reversed an Encounter that contained Payments.

    • These Payments should be reposted.

A Line Item was Deleted

  • A Line Item was deleted that contained Payments.

    • Payments should be reposted waiting on the Insurance takeback or refund.

      • The Payments and adjustments can be reposted on another line item, or

      • A zero charge can be entered to repost the Payment.

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