Takeback Examples

Takeback Examples

Takeback Amount is Greater than Expected

A Takeback amount on the ERA may be higher than the expected amount due to:

  • Interest applied between the notice and Takeback.
  • Sequestration recalculations.
  • Rounding differences across Claim lines.
  • Retroactive Payer adjustments.
  1. Post the ERA as Received: Apply the full Takeback amount exactly as it appears on the ERA, including any Provider Level Adjustments, as an Insurance Payment (IP).
  2. Identify the Discrepancy: Compare the expected Takeback amount to the actual Takeback amount on the ERA.
  1. The difference represents an additional Takeback amount.
  1. Post the Difference as an Adjustment: Since posting the actual Takeback will create a false Balance, post a Credit Adjustment for the amount of the difference to offset the balance.

Example

Scenario: The ERA indicates that $133.66 is being taken back, but the Payer initially paid $133.29.

  1. Post the ERA as Received: Post $133.66.
  2. Identify the Discrepancy: The difference between the original Payment (133.29) and the Takeback ($134.66) is $1.37.
  3. Post the Difference as an Adjustment: Post an Adjustment of $1.37 to cancel out the balance due and restore the Claim Balance back to the original Charge amount.
    • Related Articles

    • Charge Management Rule Examples

      Alert for Provider Credentialing There is a System delivered Charge Management Rule to display a Validation Warning for Providers who are not yet Credentialed with a Specific Insurance. Use this link for more detailed documentation: Hold Billing for ...
    • ERA Takeback Posted Incorrectly

      When an ERA Takeback does not post or posts incorrectly, typically, it can be fixed by using Post as Remitted for the Claim Action. However, there are times when the Takeback will need to be posted using the Manual Post button on the Manage ...
    • Rejections Examples

      Rejection: Invalid Subscriber ID Format for ___ Resolution: From the Patient Dashboard, verify Eligibility, view the Eligibility Report, view the Patient's Scanned Insurance Card, and/or call the Patient. Correct the Policy Number. On the Encounter ...
    • Charge Management Action Examples

      Add a Legacy ID in HCFA Box 33b for a Secondary Payer Scenario: BCBSTX is Primary and MagnaCare is Secondary. MagnaCare wants a Legacy ID in Box 33b on the HCFA (Paper Claim), but the Primary, BCBSTX, does not require this. Details Enter Description. ...
    • ERA Takeback/Refund/Reversal

      Post as Remitted vs. Using the Takeback Process Using Post as Remitted on the ERA completes a Takeback exactly as the Remit dictates in the ERA. In some cases, the Manual Post button will be used to do the Takeback when the ERA does not calculate ...