Related Articles
Payment/Receipt FAQs
Adjustments/CARC Codes How can I post additional Adjustments? Post an Adjustment from: Payment Dashboard Patient Dashboard Encounter Dashboard Learn More Multiple Adjustment Lines Rebill the Claim from the Adjustment screen Adjustment Transaction ...
Force Apply a Patient Payment that will Create a Credit
Force Apply a Patient Payment If the Patient Payment Receipt amount is greater than the Patient Balance, it can be force Applied to an Encounter and will create a Patient Credit Balance. On the Post Patient & Collection Payments screen, choose All ...
Find Receipts with Escrow
Working Escrow (unallocated funds) is a crucial step in managing Patient A/R. You can find Receipts with Escrow from multiple places in the System: Receipt Management Report Payment Dashboard Receipt History Use the Receipt Management Report Select ...
Refund Without a Credit Balance
A Patient may not have a credit balance, yet still require a refund. Examples: The Patient is refunded before the Insurance adjudicates. The Patient paid a Copay but left before being seen. The Claim is denied with no Patient Responsibility, but the ...
Payment Plans
If you are using one of our integrated Merchant Service vendors for credit card processing, Patient Payment Plans can be set up in the System. Payment Plans can be added from the Patient Dashboard, Payments Dashboard, Receipt Dashboard, or Guarantor ...