Insurance Applied the Copay to the Wrong Line Item

Insurance Applied the Copay to the Wrong Line Item


The Copay button is always on Line 1. If the Insurance applies the Copay to any other line item when it adjudicates the claim, one line will have a credit and another a debit. See below.


  • CPT® 99213 balance $-40.00
  • CPT 52000 balance $40.00

The net result of the balance on the claim will equal zero, and no statement will be sent to the patient.




Balance the Line Items

To balance each line item to $0.00, use the Re-Apply Patient Credit button on the Encounter Dashboard.


OR


Use Post (Expert Mode) to post to the specific line items.

Learn More

  1. Repost a Copay Posted on the Wrong Line Item



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