Appointment Reminders are configured in Patient Outreach and are designed to reduce no-shows by automatically reminding Patients of upcoming Appointments.

• Appointment Reminders can be scheduled or sent on-demand.
  

Key Features

• Reminder Sets: Group templates, timing, and delivery preferences into reusable sets for consistent outreach.
• Message Templates: Create and manage text, email, or voice templates with patient-specific fields for personalized reminders.
• Reminder History: View undelivered reminders and troubleshoot delivery issues directly within the system.

Types of Appointment Reminders

• Appointment Reminders (Standard) are configured and scheduled from Patient Outreach.
• On-Demand Appointment Reminders are sent manually from the Patient Appointments panel on the Patient Dashboard. 

• These use standard Appointment Reminder templates but are delivered right away.

• Appointment Update Reminders can be scheduled or sent on-demand.

• These require their own templates separate from standard reminders and are sent when:

• Updating appointment statuses en masse via Manage Appointments;
• Scheduling a block appointment that affects existing patient appointments;
• From the Patient Appointment screen.