Process an Insurance Virtual Card Payment

Process an Insurance Virtual Card Payment


Posting an ERA Virtual Credit Card Payment

  • In order to receive the funds, the information must be processed with a Credit Card Processor.

There are multiple ways the Virtual Card can be processed depending on the order that the ERAs and Virtual Credit Payments are received and posted.

Option 1: ERA is posted before the Credit Card Payment is Received

  1. Locate the ERA and select it.
  2. On the ERA Dashboard, select the Attach New Receipt link.
  3. Enter the Received Amount.
  4. Method: Select Card.
  5. Select the Credit Card Type using the dropdown.
  6. Process Electronically should be checked.
  7. Select Manually Post.
  8. Select Save [F2].


Process the Credit Card

  1. On the ERA File Dashboard, select the Receipt number.

  1. Select the Process button.
  2. Terminal: Select -Not Used-
  3. Enter the Card Number.
  4. Enter the Cardholder Name.
  5. Enter the Expiration Date in this format: MM/YY
  6. CVV and Zip are optional.
  7. Select the Process Payment [F2] button.
  • Once the Credit Card Payment is processed, the Receipt Amount will change to $0.00 to prevent duplication of the ERA Payment Amount.


Option 2: The Virtual Insurance Credit Card Payment has been processed separately from the ERA.

A Receipt was created, and the Credit Card Payment was processed before the ERA was posted. The Receipt is left in Escrow. When the ERA is received, post the ERA as usual, and attach the existing Credit Card Receipt to the ERA.

  1. On the ERA Dashboard, select Attach Existing Receipt.

  1. Select the Receipt number for the Virtual Credit Card that was previously processed.
  • The Received amount will automatically update to $0.00 to prevent duplication of the ERA Receipt amount.


Option 3: The Virtual Credit Card is processed, and the Payments are manually posted before receiving the ERA

  • When the ERA is received, it should not be posted.
  • Change the ERA Status to Posted Manually.

  • Attach the existing receipt that has already been used to post the Payments manually.
  • Use the Steps above for Option 2 to Attach an Existing Receipt.


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