Portal Users can pay the Copay for an upcoming Appointment in POPS. Copay Payments in POPS include the following:
- One or Multiple Appointments: Portal Users can pay the Copay for one Appointment or for multiple Appointments using one card.
- Cancel a Scheduled Copay: A scheduled Copay Payment can be cancelled from the Appointment.
POPS Management Settings
Copay Payments are controlled in POPS Management.
- Enable POPS Copay: Allows Portal Users to pay Copays for upcoming Appointments in POPS.
- Enable Credit Card Transactions: Allows Portal Users to make Payments using a credit card.
- This setting must be checked for Enable POPS Copay to work.
Pay a Copay
A Copay can be paid from the Appointment (when scheduling or when viewing the Appointment), or by choosing the Copay balance when making a Payment.
- Select Pay Copay from the Appointment, or when making a Payment.
- Enter the card information or select a stored card.
- Review the Payment details.
- Select Submit.
The card is charged based on the date of the Appointment.
- Appointment Today: The card is charged immediately.
- Future Appointment: The Payment is scheduled, and the card is charged on the day of the Appointment after the Patient is checked in.
Cancel a Scheduled Copay
A scheduled Copay can be cancelled before the card is charged. To cancel a scheduled Copay, complete the following steps:
- Select Appointments.
- Select the Appointment with the scheduled Copay.
- Select the Cancel button next to the scheduled Copay.
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