Patient Outreach Workflow

 Appointment Reminders, Recall Reminders, and Balance Notifications 

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Select this link, Patient Outreach Interactive Flow Chart, to open an Interactive Flow Chart to guide you through each step.

• Related Articles

• Patient Outreach Overview

  Patient Outreach Hub Patient Outreach serves as a hub that provides access to Appointment Reminders, Recall Reminders, and Balance Notifications. (Scheduling > Patient Outreach button) Appointment Reminders (Premium Add-On) Set up and manage SMS, ...

• Check-In/Check-Out Daily Workflow

  Workflow for the Front Desk Users Start of the Day Create a New Reference Batch. Check In Process On the Calendar, select the Patient's Appointment or Search for the Patient's Appointment. Verify the Patient's Demographics. Select Modify Demographics ...

• Print a Patient Receipt

  Receipt Address The Address that is printed on the Receipt is captured in this order: Facility selected on the Reference Batch. Pay To/Billing Location if it has been marked as the Default Receipt Address, and there is not a Facility chosen on the ...

• Create a Patient Receipt/Post Payment Manually

  Patient Receipt Creation If the Copay was not entered during the Check-in/Check-out workflow or if your Practice does not use the Calendar: Enter NR in the Navigation box (Go-Cuts) shortcut; Use the Post Payment link on the Patient Dashboard; Use the ...

• Patient Search

  Search for patients and access patient information on the Patient Dashboard. You have three options to look up a patient: Click Patient to open the Find Patient/Guarantor screen. Click the Patient icon on the top right. Enter a navigation shortcut ...