Notifications System Settings

Notifications System Settings

Notifications

EMAIL

DEFAULT REGISTRATION EMAIL OPTION

  • This setting determines the default selection for Balance Notifications sent via Email, for newly registered Patients.

    • Opted In: Default new Patients to Opted In for Emailed Balance Notifications.

    • Opted Out and (---): Default new Patients to Opted Out for Emailed Balance Notifications

NOTIFICATIONERRORDAYS

NUMBER OF DAYS AFTER A NOTIFICATION HAS HARD BOUNCED BEFORE ALLOWING THAT GUARANTOR INTO A NEW STATEMENT BATCH

  • This setting is only valid if the NotificationOptOutOnError setting (below) is set to "Opt Out".

  • If set to Opt Out, this setting determines the number of days before a Guarantor should be sent a paper statement when their balance notification email is undeliverable.

  • When a notification email is undeliverable (usually due to invalid or nonexistent email addresses), and the bad email address has not been resolved, this setting ensures that the Guarantor is billed in a timely manner using a paper balance notification (statement).

NOTIFICATIONOPTOUTONERROR

OPT OUT GUARANTORS THAT HAVE A HARD BOUNCE FOR NOTIFICATIONS

  • Opt Out: Opt the Guarantor out of the paperless notification method when a message is undeliverable.

  • Do Not Opt Out: Keep the Guarantor in the chosen paperless method even when a message has come back as undeliverable.

PAPERLESS

DEFAULT REGISTRATION PAPERLESS OPTION

  • This setting controls the practice approach to paperless statements.

    • Do you want to send paper statements by default, with the option to opt-in to a paperless statement?

      • If YES, choose Opted Out (or ---)

    • Do you want your Patient to NOT get paper statements by default, and if they want a paper statement, they will have to ask?

      • If YES, choose Opted In (meaning by default new Patients are opted in to paperless statements)

TEXT

DEFAULT REGISTRATION TEXT OPTION

  • This setting determines the default selection for Balance Notifications sent via Text, for newly registered Patients.

    • Opted In: Default new Patients to Opted In for Text Balance Notifications.

    • Opted Out and (---): Default new Patients to Opted Out for Text Balance Notifications.

VOICE

DEFAULT REGISTRATION VOICE OPTION

  • Opted In and (---): Default new Patients to Opted In for Voice Balance Notifications

  • Opted Out: Default new Patients to Opted Out for Voice Balance Notifications



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