Notifications System Settings

Notifications System Settings

Notifications System Settings

EMAIL

- DEFAULT REGISTRATION EMAIL OPTION

  • This setting determines the default selection for Balance Notifications sent via Email, for newly registered Patients.
  • Opted In: Default new Patients to Opted In for Emailed Balance Notifications.
  • Opted Out and (---): Default new Patients to Opted Out for Emailed Balance Notifications

FORCE_TO_PAPER_AFTER_SINGLE_CHANNEL_FAILURE

- DISABLE PAPERLESS AFTER SINGLE EMAIL OR SMS FAILURE

  • This setting determines if a Guarantor is removed from Paperless Billing (Notifications) after a single Notification method failure (Email or SMS) or only after all Notification methods have failed (Email and SMS).
  • No and (---): Both Notification methods (Email and SMS) must fail before the Guarantor is removed from Paperless Billing.
  • Yes: The Guarantor is removed from Paperless Billing after a single Notification method (Email or SMS) fails.
  • Note: Voluntary opt-outs (for example, unsubscribing from email or SMS communications) do not trigger this setting. Paperless enrollment is only affected by Delivery Errors.

NOTIFICATIONERRORDAYS

- NUMBER OF DAYS AFTER A NOTIFICATION HAS HARD BOUNCED BEFORE ALLOWING THAT GUARANTOR INTO A NEW STATEMENT BATCH

  • This setting is only valid if the NotificationOptOutOnError setting (below) is set to "Opt Out".
  • If set to Opt Out, this setting determines the number of days before a Guarantor should be sent a paper statement when their balance notification email is undeliverable.
  • When a notification email is undeliverable (usually due to invalid or nonexistent email addresses), and the bad email address has not been resolved, this setting ensures that the Guarantor is billed in a timely manner using a paper balance notification (statement).

NOTIFICATIONOPTOUTONERROR

- OPT OUT GUARANTORS THAT HAVE A HARD BOUNCE FOR NOTIFICATIONS

  • When a notification is undeliverable (usually due to invalid or nonexistent email addresses) choose whether you want to continue to use this notification method for the guarantor.
  • Opt Out: Opt the Guarantor out of the paperless notification method when a message is undeliverable.
  • Do Not Opt Out: Keep the Guarantor in the chosen paperless method even when a message has come back as undeliverable.

PAPERLESS

- DEFAULT REGISTRATION PAPERLESS OPTION

  • This setting controls the practice approach to paperless statements.
  • Do you want to send paper statements by default, with the option to opt-in to a paperless statement?
  • If YES, choose Opted Out (or ---)
  • Do you want your Patient to NOT get paper statements by default, and if they want a paper statement, they will have to ask?
  • If YES, choose Opted In (meaning by default new Patients are opted in to paperless statements)

TEXT

- DEFAULT REGISTRATION TEXT OPTION

  • This setting determines the default selection for Balance Notifications sent via Text, for newly registered Patients.
  • Opted In: Default new Patients to Opted In for Text Balance Notifications.
  • Opted Out and (---): Default new Patients to Opted Out for Text Balance Notifications.

VOICE

- DEFAULT REGISTRATION VOICE OPTION

  • Opted In and (---): Default new Patients to Opted In for Voice Balance Notifications
  • Opted Out: Default new Patients to Opted Out for Voice Balance Notifications


Learn More

Notification FAQs and Troubleshooting


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