Notification FAQs and Troubleshooting

Notification FAQs and Troubleshooting

Appointment Reminders are not being Sent 

  • Existing Patients need to be Opted In.

    • Once Appointment Reminders are turned on for a database, the existing Patients need to be Opted In.

      • Admin > Notification Preferences button > Appointment Reminders Panel

    • Background: On the Patient Demographics expanded screen, the Appointment Reminder fields are blank meaning the Patient has not been Opted In.

    • However, it does show Opted In on the Modify Patient screen which is driven by the System Setting.

      • The Patient Demographic screen needs to be saved for it to take affect.


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