Notification FAQs and Troubleshooting
Appointment Reminders
Appointment Reminders are not being sent
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Appointment Reminder Troubleshooting
Reminders Did Not Deliver Check the expanded Patient Dashboard to verify the Opt In and Opt Out preferences. Patients that were registered before Appointment Reminders were enabled will not be Opted In automatically. Contact Support if Patients need ...
Statements/Invoices Troubleshooting
Troubleshoot Statements/Invoices Check the Statement Batch Status Created: The Batch has been created, but not uploaded. Uploading: The Batch is in the process of Uploading to the Statement Department. Accepted: The Statement was received by the ...
Balance Notification Testing
Test Notifications Before Go-Live It is important to test the email and notification process before Go-Live. Create a New Test Statement Profile The Time Cadence on the Statement Profile must be set to On Statement Date for test Notifications to be ...
POPS FAQs/Troubleshooting
Does POPS send Receipts via Email or Text after a Payment is made? POPS can send Receipts via email if the option is selected in POPS Management. How can a Patient manually print a POPS Receipt? On the POPS Account Dashboard, select the Receipts ...
Fee/RVU Schedule FAQs
Fee/RVU Schedule FAQs Fee Schedule How do I know which Fee Schedule is being used? Which Fee Schedule should I use? Logic for Effective/Expiration Dates Logic for Procedure Codes and Modifiers