Notification FAQs and Troubleshooting
Appointment Reminders
Appointment Reminders are not being sent
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FAQs Overview
Anesthesia Billing FAQs Charge FAQs Claim FAQs Demographic FAQs Eligibility FAQs Encounter/Visit FAQs ERA FAQs Form and Superbill FAQs iDology Direct Scanning FAQs Job Scheduler FAQs Patient FAQs Payment FAQs Permission FAQs and Examples ...
Statements/Invoices Troubleshooting
Troubleshoot Statements/Invoices Check the Statement Batch Status Created: The Batch has been created, but not uploaded. Uploading: The Batch is in the process of Uploading to the Statement Department. Accepted: The Statement was received by the ...
Balance Notification Testing
Test Notifications Before Go-Live It is important to test the email and notification process before Go-Live. Create a New Test Statement Profile The Time Cadence on the Statement Profile must be set to On Statement Date for test Notifications to be ...
Appointment Reminder Troubleshooting
Reminders Did Not Deliver Verify the Opt In and Opt Out Preferences On the Patient Dashboard, select the plus icon (+) to expand the Patient Demographics. Verify that the Patient is Opted In for the mode for the message that is being sent. Patients ...
POPS FAQs/Troubleshooting
Does POPS send Receipts via Email or Text after a Payment is made? POPS can send Receipts via email if the option is selected in POPS Management. How can a Patient manually print a POPS Receipt? On the POPS Account Dashboard, select the Receipts ...