Notification FAQs and Troubleshooting
Appointment Reminders are not being Sent
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POPS FAQs/Troubleshooting
POPS FAQs Does POPS send Receipts via Email or Text after a Payment is made? POPS can send Receipts via email if the option is selected in POPS Management. How can a Patient manually print a POPS Receipt? On the POPS Account Dashboard, select the ...
Balance Notification Testing
Test Notifications Before Go-Live It is important to test the email and notification process before Go-Live. Create a New Test Statement Profile The Time Cadence on the Statement Profile must be set to On Statement Date for test Notifications to be ...
Notifications Panel
The Notification panel is found on the Statements Management Dashboard. All Notifications link: Manage Errors link: Breakdown of Statuses with Total for each Status to open and the percentage. Select the Total number link to view the Statements in ...
Patient FAQs
Patient FAQs Alert/Header How do I remove an Alert or Header? Cases How do I add a Case? Charges How do I post a new Charge? Debit/Credit Cards: How do I add a Debit/Credit Card? Deceased How do I indicate that a Patient is deceased? How do I ...
Scheduling/Calendar FAQs
Scheduling/Calendar FAQs Appointments How do I Register a Patient? How do I schedule an Appointment? How do I Edit an Appointment? How do I see the Patient's Last Appointment? What is the Check-in/Check-out Workflow? How do I add a new Appointment ...