Notification FAQs and Troubleshooting
Appointment Reminders
Appointment Reminders are not being sent
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Balance Notification Testing
Test Notifications Before Go-Live It is important to test the email and notification process before Go-Live. Create a New Test Statement Profile The Time Cadence on the Statement Profile must be set to On Statement Date for test Notifications to be ...
Balance Notifications Setup
All setup for Balance Notifications is done in Statement Profiles using the Notifications panel. When Statement Balance Notifications have been activated (Premium Add-On), the Notifications Panel is added to the Statement Profile screen, and a ...
Statement Notifications Panel
The Notification panel is found on the Statements Management Dashboard. All Notifications: Redirects to the Balance Notification History page (unfiltered). Manage Errors: Redirects to the Balance Notification History page (filtered for Errors). ...
FAQs Overview
Anesthesia Billing FAQs Charge FAQs Claim FAQs Demographic FAQs Eligibility FAQs Encounter/Visit FAQs ERA FAQs Form and Superbill FAQs iDology Direct Scanning FAQs Job Scheduler FAQs Patient FAQs Payment FAQs Permission FAQs and Examples ...
Statements/Invoices Troubleshooting
Troubleshoot Statements/Invoices Check the Statement Batch Status Created: The Batch has been created, but not uploaded. Uploading: The Batch is in the process of Uploading to the Statement Department. Accepted: The Statement was received by the ...