iDology Direct Scanning FAQs

iDology Direct Scanning FAQs

Troubleshooting Scanning Problems

Questions for Troubleshooting Scanning Problems
Answer the following questions for the Troubleshooting Process:
  1. What Make and Model is your scanning device?
  2. Is the driver on your device up to date?
  3. Do you have another scanner that you can try?
  4. What Web Browser are you using?
  5. What Operating System are you using?
  6. Is the problem isolated to 1 computer or all computers?
  7. Is the problem isolated to 1 User or all Users?
  8. What section of the PM is the problem occurring in?

Scanning

How long should it take to Scan an Insurance Card?

Time it takes to scan an Insurance Card

  • It is normal for an Insurance Card to take 10-15 seconds to scan.

  • If scanning takes longer than it should:

    • Where is the problem occurring?

    • Is the problem isolated to one Insurance Card?

    • Is the card face down and oriented correctly?

      • If the card is facing the wrong direction, the System must manually re-orient the card.

How do I a scan a patient ID or Insurance Card?

Scan a Patient ID or Insurance Card

  1. Scan Patient Documents Overview

How do I scan IDs that are outside of the United States?

Scanning outside the United States

  1. Add the System Setting > Scanning > REGIONALOCR

Resolution of Documents

How do I increase the Resolution of Scanned Documents?
Add the System Setting > Scanning > RESOLUTION

  1. Note: Higher Resolutions may make the scan process slower.

How do I troubleshoot quality/clarity problems when scanning?

Quality and Clarity of the scanned document

  • If the problem is occurring with all Documents, increase the Resolution.

  • If the problem is only occurring with only one Document, one of the following may be the cause:

    • The clarity of the Document may be poor.

    • The colors and fonts on the Document may obscure the scan.

    • The Resolution Setting may need to be adjusted.

      • Multiple Resolutions may need to be tested to determine which provides the best quality.

Hardware

What if I have hardware problems?

Hardware Problems

  1. Contact your IT Department or the manufacturer of the Scanner to troubleshoot Hardware problems.
Why isn't the Scanner listed?

Scanner is not in the list

  • Ensure that the Scanner is turned on.

    • The PM System cannot communicate with the device if it is not online.

  • Ensure that the driver is up-to-date.

  • Ensure that Dynamsoft is installed.

    • This is the only way to communicate between the PM System and the local machine.

How do I verify that a device is TWAIN compliant?

Verify that a device is TWAIN compliant

  • Use the Twacker (external link) tool to verify that a device is Twain compliant.

How do I Calibrate a ScanShell Scanner?

Calibrate a ScanShell Scanner

Ensure that you have Calibration Sheets for your Scanner. If needed, print Calibration Sheets here.

  1. Download the Calibration Tool.

  2. Search for Twack32 in Windows.

  3. Launch Twacker.

  4. Select File.

  5. Select Source.

  6. Select the Scanner Mode.

  7. Select File.

  8. Select Acquire.

  9. Select Calibrate.  

Why is the Driver not Detected?

The Driver is not detected

  • Confirm that the correct driver is installed. Select this link scanner drivers. (External link)

    • If Device Manager still does not recognize the driver, the Scanner is not using the driver file. Update the driver in Device Manager.

 



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