iDology Direct Scanning FAQs

iDology Direct Scanning FAQs


iDology Direct Scanning FAQs

Answer the following questions to use during the Troubleshooting process:

  1. What Make and Model is your scanning device?
  2. Is the driver on your device up to date?
  3. Do you have another scanner that you can try?
  4. What Web Browser are you using?
  • What Operating System are you using?
  • Is the problem isolated to 1 computer, or all computers?
  • Is the problem isolated to 1 User, or all Users?
  • What section of the PM is the problem occurring in?

How long should it take to Scan an Insurance Card?

  • It is normal for an Insurance Card to take 10-15 seconds to scan.
  • If scanning takes longer than it should:
  • Where is the problem occurring?
  • Is the problem isolated to one Insurance Card?
  • Is the card face down and oriented correctly?
  • If the card is facing the wrong direction, the System must manually re-orient the card.

Why isn't the Scanner listed?

  • Ensure that the Scanner is turned on.
  • The PM System cannot communicate with the device if it is not online.
  • Ensure that the driver is up-to-date.
  • Ensure that Dynamsoft installed?
  • This is the only way to communicate between the PM System and the local machine.

How do I increase the Resolution of Scanned Documents?

  • Note: Higher Resolutions may make the scan process slower.

How do I verify that a device is TWAIN compliant?

  • Use the Twacker (external link) tool to verify that a device is Twain compliant.

How do I a scan a patient ID or Insurance Card?

How do I scan IDs that are outside of the United States?

How do I Calibrate a ScanShell Scanner?

Ensure that you have Calibration Sheets for your Scanner. If needed, print Calibration Sheets here.

  1. Download the Calibration Tool.
  2. Search for Twack32 in Windows.
  3. Launch Twacker.
  4. Select File.
  5. Select Source.
  6. Select the Scanner Mode.
  7. Select File.
  8. Select Acquire.
  9. Select Calibrate.

Why is the Driver not Detected?

  • Confirm that the correct driver is installed here.
  • If Device Manager still does not recognize the driver, the Scanner is not using the driver file. Update the driver in Device Manager.


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