There is a specific workflow for manually posting Insurance Refunds.
- If there are other Payments on the Remit, the Refund(s) must be posted before the Payments are posted.
Attach to a Reference Batch before beginning the Refund process. It is recommended to use a separate Refund Reference Batch to post your Refunds.
Manually Post a Full Insurance Refund
The Payer usually takes back the money on a Remit. However, if you are sending a check, this method is used when Posting the Refund.
- From Payments on the Left Side Menu, select the Post Refund button.

- Refund Type: Select Insurance Refund from the dropdown.
- Enter Mailed Date.
- Check Date: Optional.
- Choose the Insurance using the Lookup icon.
- Enter the Refund Amount.
- Enter the Refund Check/Reference Number.
- Use the Note field to add any applicable information.
- Select Save/Post.

- Use the Patient Lookup icon to select the Patient and tab.
- Select the checkbox(es) next to the line item(s) for the Date of Service to Refund.
- Select Save [F2].

Post an Invoice Refund
Manually Post a Full Takeback from a Remit
When manually posting a Remit, always post the Takeback(s) before posting the Payments on the Remit. When a Takeback is done, money is added to the Receipt Escrow to be reallocated to Payments on other accounts.
- Create an Insurance Receipt for the Remit using the actual check amount as the Receipt amount.
- After creating the Receipt, select the Post button.

- Enter the Encounter number preceded by an e (e1234) and tab or lookup the Patient using the Lookup icon on the Patient field and select the encounter.
- Select the Takeback button.
- Select the checkbox(es) next to the line item(s) for the Date of Service to Refund.
- Select Save [F2].
Post all the Payments on the Remit. The Escrow should be zero when finished.
