Find a Receipt or a Deleted Receipt

Find a Receipt or a Deleted Receipt

How Do I Find a Receipt?

Receipt History

Go to Payments > Payment Dashboard > Receipt History

  • On the Payment Dashboard, select Receipt History.

  • The letter, R, can also be entered in the Navigation Search Go-Box to navigate to Receipt History.

  • Use the Filter Criteria panel, to search for a Receipt.


Find a Deleted Receipt

Deleted Receipts can be found in Receipt History.

  1. On the Payment Dashboard, select Receipt History. 
  2. In the Filter Criteria panel, select Only from the Deleted field dropdown list.


Find a Receipt in Escrow

Find a Receipt in Escrow


Find a Receipt using the Check Number

A Payment can be found in ERAs, manually entered Patient, Insurance, and Invoice Payments using the the check number.

  • For Patient, Insurance, and Invoice Payments that are entered manually, the check number must be entered in the Reference/Check Number field on the Receipt for search purposes.


Find a Manually entered Payment using the Check Number


  1. Select Payments on the Left Side Menu.
  2. Select the Receipt History link.

  1. Filter Criteria: Enter all or part of the check number in the Reference field.
  • It is recommended to enter part of the check number.
  1. Select the Search button.
  2. All Receipts that have the number entered will display.
  • Example
  • 12345 is entered in the Reference field.
  • The checks displayed will be any check number that has those sequential numbers/digits.


Find an ERA using the Check Number

The method above can be used to pull Individual ERA Receipts or use the method below to pull the entire ERA instead of individual Receipts. Individual Receipts can be seen by selecting the ERA number.

  1. Select Payments on the Left Side Menu.
  2. Select the All ERAs link.

  1. Filter Criteria: Enter part of the check number (last 4 or 5 digits is recommended) in the Check/Transaction Number field.
  2. All ERAs that have that sequence of numbers will display.

Find Payments by Check Number using the Custom Receipt Query 

The Custom Receipt Query can also be used to find Payments by Check Number.

  1. Select Reports on the Left Side Menu.
  2. Select Custom Receipt Query.

  1. Select the Columns to display.
  2. Select the Plus Icon beside And.

  1. Select the Plus icon beside Receipt to expand the options.
  2. Select the checkbox beside Reference Number.

  1. Filter Criteria: For Receipt-Reference Number, select Contains from the dropdown.
  2. Enter part of the check number.
  3. Select the Run button.
  4. All Receipts that have that sequence of digits will display.

Find an Adjustment Receipt

Adjustment Receipts are different than Payment Receipts.

  • They cannot be found on the Receipt Dashboard, the Receipt History, or in the Reference Batch Details.

To find Adjustment Receipts, use one of the following methods:

If you know the Receipt Number, use the Navigation Go field. 

  • Enter an r and the receipt number.
  • Example: r12345


Find All Adjustments for a Specific Patient

  • On the Patient Dashboard, select the Payment History link in the Balance panel.
  • A list of all Receipts will display, which will include the Adjustment Receipts.
  • Enter a Transaction Code, such SBWO to pull a specific Adjustment Code.
  • Select the column heading to sort by Transaction Code.


What Reports can I use to find or report on Adjustment Receipts?

Custom Transaction Query

Go to Reports > Custom Transaction Query

Use the Custom Transaction Query Report to find specific Transaction Adjustment Codes or to find all Adjustments.

Payments and Adjustments Report

Go to Reports > Payments and Adjustments

Use the Payments and Adjustments Report to find Specific Transaction Adjustment Codes.



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