If you use the Eligibility feature, the Calendar view displays the Patient's Insurance Eligibility.

• If you do not want the Eligibility icon to display on the Calendar, uncheck the Eligibility option.

• Select the Settings Tab.
• In the Appointment panel, uncheck Eligibility.

Eligibility Icons

• Hover over the icon on the Appointment to view the meaning of the status.

• Green check mark: Eligible

• Yellow question mark:

• Eligibility Status Unknown

• Either Eligibility could not be checked, or
• The request was not within the selected Eligibility Time-Frame set up in System Settings.

• Orange check mark: Eligible with Exceptions ✔

• Red X: Not Eligible

• N/A: Policy Not Enrolled

• SP: Self-Pay

Learn More

Calendar Navigation Overview

Real-Time Eligibility Responses/Errors

Real-Time Eligibility Verification

Eligibility History