Change Healthcare Incident Update 06/20/2024

Change Healthcare Incident Update 06/20/2024

Change Healthcare ERA Enrollments Update

If you were receiving ERAs prior to 02/21/2024 for any payers affected by the Change Healthcare incident and have not received any ERAs for those payers since 02/21/2024, please create a new enrollment (Home Dashboard > Enrollments) for each of the affected payers.  Please allow 4-8 weeks for an enrollment to be completed once the form has been uploaded. Click link for a tour of the Enrollment Dashboard.

Change Healthcare Breach Notification Update

Change Healthcare has announced that it is in the final stages of reviewing the data affected by the recent cyber attack that contained Protected Health Information (PHI). You can find the link to the update below.


As of the date of the notice, Change Healthcare has not yet identified the specific individuals whose PHI was impacted by the attack.


Therefore, there is no current action that customers need to take regarding making official breach notifications specific to the Change Healthcare security incident.


Once the review is complete, Change Healthcare will separately notify customers whose PHI was impacted by the breach.


Furthermore, Change Healthcare plans to send direct notices, via written letters, to all affected individuals identified through their investigation, provided they have sufficient address information for mailing.


In the event Change Healthcare provides an update on the status of its data review and investigation, we will promptly share this information.


In the interim, Change Healthcare is offering resources to patients who are concerned regarding their data. If you are interested in providing these resources to your patients, please visit Change Healthcare’s website dedicated to this topic: https://www.unitedhealthgroup.com/ns/health-data-breach.html


For further detailed information regarding the security incident, Change Healthcare has published an FAQ page that can be found here.

You can sign up for email updates regarding future updates from Change Healthcare by using the system "Show Me How" menu (lower left side of any screen) and selecting Change Healthcare Email Sign Up.

Prior Updates

Prior updates can be found here.


    • Related Articles

    • Change Healthcare Incident Update 04/16/2024

      Latest news from Etactics Reconnection to Change Healthcare's Legacy Change Healthcare Clearinghouse for Eligibility The Etactics management team worked with Change Healthcare last week and over the weekend to discuss reconnection. Etactics has ...
    • Change Healthcare Incident Update 03/11/2024

      Change Healthcare Incident Update Change Healthcare has published an update regarding the cyber security incident, including a timeline for services to be restored: ...
    • Change Healthcare Incident Update 02/23/2024

      Change Healthcare's services remain down due to a security incident which began on 02/21/2024. The exact nature of the security incident is unknown, but current reporting and communications indicate a suspected attack from a foreign nation. It is ...
    • Change Healthcare Incident Update 03/06/2024

      Incident Description Change Healthcare's services remain down due to a security incident which began on 02/21/2024. See previous alerts for more details. Etactics is currently working with Change Healthcare’s parent company, Optum, to explore routing ...
    • Change Healthcare Incident Update 02/28/2024

      Incident Description Change Healthcare's services remain down due to a security incident which began on 02/21/2024. No meaningful updates have been shared by Change Healthcare since our most recent update. Please review previous alerts for more ...