Change Healthcare Incident Update 06/14/2024

Change Healthcare Incident Update 06/14/2024

Claims

If you have claims for any of the payers below that are still in a status of Clearinghouse Accepted and you haven't already been asked to complete a new enrollment form, please complete a new enrollment form for each affected payer in order to resume sending claims.

  • University Health Alliance (99026)
  • Medicaid Minnesota (MCDMN)
  • Medicaid Nebraska (MCDNEO)
  • Medicaid New Jersey (MCDNJ)
  • Medicaid Rhode Island (MCDRI)
  • Medicaid Washington (MCDWAA)
  • Deseret Mutual (SX105)
  • PEHP/Utah Public Employees Health Plan (SX106)
  • Partnership HealthPlan of CA (SX140)
  • Tricare Overseas (SX163)
  • Triwest Healthcare Alliance (TWVA4, TWVA5, 55912, 55915 is now combined as  TWVACCN) 
  • Tricare West (SCWI0 now known as SCWI0A)
  • Medicaid Mississippi (MCDMSA)

Claims already submitted to the above payers that remain in a Clearinghouse Accepted status will be addressed in communication that we hope to be sending out next week.

Eligibility

The payers listed below are the only payers that Etactics is unable to restore real time eligibility services for.  Please create a new enrollment if you need real time eligibility services for either of the payers below.

  • Medicaid Michigan (MCDMI)
  • Medicaid Utah (MCDUT)

ERAs

Etactics is continuing to work with Change Healthcare on a resolution to payer ERAs.  Please keep an eye out for announcements posted to both the database Home Dashboard and the Help Center in the coming weeks.



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