Balance Notifications Overview
This is a Premium Add-On Feature.Balance Notifications
Balance Notifications are an optional Premium Add-On Feature, providing scheduled Patient Balance Notifications. These are offered as emails, SMS (Texts), and Voice Messages.
As more and more responsibility (high deductibles/high co-pays) has shifted to Patients, the Patient has become one of the largest Payers for the typical practice. Collecting from Patients is also much more expensive than collecting from Insurances Companies. Statements are more expensive than Claims. Industry statistics show, on average, it takes several Patient Statements to resolve a balance.
Advantages of Using Balance Notifications
Balance Notifications provide a much more economical tool, allowing practices to:
- Save money by bypassing rising postage costs
- Increase Patient collections
- Accelerate the Patient collection process since emails are delivered instantly and Statements can take up to a week to deliver.
- Provide on-line payments with our QuickPay link for POPS.
Examples for Use Cases of Balance Notifications
- Notifications are sent as part of a paperless billing process (instead of Paper Statements) to use in conjunction with the POPS Payment Portal.
- Notifications are sent in addition to Paper Statements as a reminder of an upcoming due date or for a due date that has just passed.
- Notifications are used as a Pre-Collection final notice.
- There are Credit Cards on file with an agreement that the card will be used after insurance is adjudicated. (Cards are not stored in the Billing System; They are stored with your Merchant Services vendor.)
- A Notification is sent as a courtesy to notify the Patient that a Payment on their card will be processed.
Learn More
Balance Notifications Setup
Voice Notifications Setup
Balance Notifications Queue
Balance Notification Testing
On-Demand Balance Notifications
Notification FAQs and Troubleshooting
Add POPS QuickPay Link to Email/Text Notification Templates
POPS Overview
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