Add/Modify Alternate Insurance Addresses

Add/Modify Alternate Insurance Addresses

If an Insurance Company has more than one address, additional addresses can be added. This only affects paper claims because the Payer ID is used for Electronic claims.

  • Example: United Health Care has multiple addresses for sending Paper Claims. However, there may be only one United Health Care Commercial Payer ID for sending electronic claims.


Add Alternate Insurance Addresses

Libraries > Insurances

  1. On the Insurance screen, select an Insurance ID.
  2. Select the Alternate Mailing Addresses link on the Insurance Dashboard.

  1. Check to make sure the address is not already in the list.
  2. To add a new address to the Insurance, select Add.



  1. Enter the new Address Information.
  • Suggestion: Use the PO Box number for the ID: PO30551 or UHC30551
  1. Select Save [F2].


Modify an Alternate Address for an Insurance

An existing Alternate Address can be modified in the Alternate Insurance Address List: Libraries > Insurances > Alternate Mailing Addresses link.


  1. Select the Address ID.

  1. Enter the new address information.
  2. Select Save [F2].

Adding Insurance to a Patient using an Insurance Alternate Mailing Address

When adding the Insurance to the Patient, choose the Insurance using the Address ID.

  1. On the Add/Modify Policy screen, choose the Insurance first.
  2. Next, choose the Address ID using the Lookup icon.
  3. Select the Address ID with the correct address.
  4. Select Save [F2].



Learn More






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