Initial Setup

To set up the credit card device successfully, an internet connection is required, either through an Ethernet cable or Wi-Fi, depending on the chosen device. Verify that an Ethernet port or nearby router is accessible from your terminal.

The following instructions will assist in connecting, powering, and registering the devices within the PM System.

• Once complete, the terminal will be connected to the internet via an Ethernet cable or Wi-Fi connection (if the device is a Lane 7000 or Link 2500) and display a registration code for pairing to the PM System.
• If there are additional questions after completing the setup steps, reach out to: 

• Device Setup Questions: Wind River Payments

• Contact your Wind River Relationship Manager
• Support@windriverpayments.com

• Your PM System Account Manager.

Lane 3000, 5000, and 7000 Devices

For purposes of this guide, a Lane 7000 is displayed, but the connections are identical for a Lane 3000 and 5000.

Components:

• Power cable
• Ethernet cable 
• Terminal 3 

Connecting the Device

1. Connect the power cable to the Ethernet cable.
2. Connect the other end of the Ethernet cable to the underside of the terminal via the HDMI plug.
   

3. When all cables are connected, the terminal will look like this: 
   

4. Before connecting the Device to the power outlet, plug the Ethernet cable to a router or switch.
   

• If the terminal is plugged into the power first, it may need to be restarted before connecting to the internet.

5. Once the device is connected successfully and powered on, it will display a serial number, registration status, and 6-digit alphanumeric registration code.

• If these do not display, please restart the device following the instructions below. 

Restarting the Device

• Press and hold the yellow arrow and the .,#* key on the terminal.
  

• If the device still does not display the registration code, contact Wind River Payments at support@windriverpayments.com or your Wind River Relationship Manager.
  

Wi-Fi Setup for Lane 7000 only

Wi-Fi is not required if the device is connected via the Ethernet cable.

1. With the device turned on, enter 2634F (F key is below the number 7).
   

2. Select Tetra Admin.
   
3. Select the Configure Wi-Fi option.
4. Select the Scan Networks option.
5. Select your wireless Network after the network scan is complete.
6. Enter the Network Password using the alphanumeric keypad.

• You can toggle between letter cases/numbers/symbols by selecting the options from the bottom of the screen.

7. Press the green enter key to complete this setup.
8. When the device prompts you to confirm before connecting, press the green enter key to confirm.
9. Press the red X until it returns to the home screen.
   

Link 2500 Device

Components:

1. Power cable
2. Terminal                                                             

Wi-Fi Setup for Link 2500

1. Connect the power cord to the device and complete a full charge before use.

• It is recommended to charge the battery overnight before first use.

• Subsequent charges will not require this amount of time.

• Turn on the device by holding down the green button.

2. With the device turned on, enter 2634F (F key is above the red button).
   

3. Select Tetra Admin.
4. Select the Configure Wi-Fi option.
5. Select the Scan Networks option.
6. Select your wireless network after the network scan is complete. 

• Enter the password using the alphanumeric keypad.
• You can toggle between letter cases/numbers/symbols by selecting the options from the bottom of the screen.

7. Press the green enter key to complete this set up.
8. The device will prompt to confirm before connecting.

• Press the green enter key to confirm.

9. Press the red X until it returns to the home screen.
   

Device Registration in the PM System

1. In the PM System, select Admin from the Left Side Menu.
2. Select the Terminal Devices button.

3. Select the Add button.

4. Enter a Device Nickname, such as Terminal 1.
5. Enter the Registration (Device) Code that is displayed on the Device.

*** Note: this code will reset every fifteen minutes.***

6. Select the Facility where the device will be used (OPTIONAL).

*Note: If your practice has multiple Tax IDs or bank accounts, you will need to choose the Facility in the Payments Reference Batch for the appropriate Devices to populate in the Device dropdown.*

7. Select the Register button to complete the Device registration.

***Important Notice for Users with multiple Tax IDs or Bank Accounts***

Multiple Tax IDs or Bank Accounts

If your Practice has multiple Tax IDs, you will need to choose the Facility in the Payments Reference Batch for the appropriate Devices to populate in the Device dropdown.

User Permissions

Check to make sure the correct User Permissions are given to all Front Desk Users and anyone else that needs to use or pair the Terminals.

• Multiple Users can access and utilize the same Card Reader/Terminal.

Front Desk User Permissions

• User Maintenance > select User > System Permissions > Credit Card Services
• Select the Permissions you want for your Front Desk Users.

Admin Users

These are Users that may be doing the set up and pairing of the Terminals and may be using the Terminals.

• User Maintenance > select User > System Permissions > Credit Card Services

• User Maintenance > select User > System Permissions > Admin > Setup > Merchant Service Credentials