If the expected Copay was not collected, selecting the Uncollected Copay checkbox will make the Copay the Patient's Responsibility without waiting for the Insurance response.

1. Note: The Received Date of the uncollected Copay must match the Date of Service on the Charge to post the uncollected Copay when the Charge is entered.
   

 Post an Uncollected Copay 

1. From the Appointment window, select Enter Copay.
   

2. From the Post Visit Copay screen, check Post Uncollected Copay.

3. Enter the amount of the Uncollected Copay.

4. Select Save [F2].
   

The Copay balance will be on the next Statement to the Patient.