Uncollected Copays
If the expected Copay was not collected, selecting the Uncollected Copay checkbox will make the Copay the Patient's Responsibility without waiting for the Insurance response.
- Note: The Received Date of the uncollected Copay must match the Date of Service on the Charge to post the uncollected Copay when the Charge is entered.
Post an Uncollected Copay
- From the Appointment window, select Enter Copay.
From the Post Visit Copay screen, check Post Uncollected Copay.
Enter the amount of the Uncollected Copay.
Select Save [F2].
The Copay balance will be on the next Statement to the Patient.
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