The Apply Copay Pop-up Did Not Display

The Apply Copay Pop-up Did Not Display

Reasons the Copay Pop-Up does not Display

The Apply Copay pop-up window displays during Charge Entry if these conditions are met:

  1. The Receipt must be entered with a Copay amount in the Copay field.

  2. The Received Date on the Receipt must be the same as the Date of Service on the Charge.

  3. The first line item must be a billable Charge.

    • The line items would need to be re-ordered to move the billable Charge line to the top.

 

How do I post the Copay if it does not pop-up?

  • The Payment can be posted from the Receipt; or

  • Make necessary corrections, and then go back to the Post Charge screen.

    • The pop-up will display.

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