The Apply Copay Pop-up Did Not Display

The Apply Copay Pop-up Did Not Display

The Apply Copay pop-up window displays during charge entry if two conditions are met:

  1. The Receipt must be entered with a Copay amount in the Copay field.
  2. The Received Date of the Receipt must be the same as the Date of Service.
  3. The first line item is a non-billable charge. For the Copay popup to display, reorder the line items so that the non-billable line item is not the first line.

In the figure below, the Copay field does not reflect a copay amount, so there would be no pop-up.

  1. Leave the Modify Charge screen. Find the Receipt and select Modify to enter the Copay amount in the Copay field.
  2. Go back to the Modify Charge screen, and the Copay pop-up will display.
  3. Select the Receipt number link to link the Charge and the Copay.

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