- Sender Email Identities can be customized for:
- Appointment Reminders
- Balance Notifications (Statement Profile)
- Recalls
Add/Modify a Sender Email Identity
- Admin > Sender Email Identities
![](https://support.pmhelpcenter.com/galleryDocuments/edbsn953480ad81a9003c40895a2f33246ddbc7c6818a4547c41beccfc81cc84932f68284db29f6cb63c044bde900725d572b?inline=true)
- Select Add.
![](https://support.pmhelpcenter.com/galleryDocuments/edbsn493531203320cce8444314c2033632cdc4bf875da97d8f3b3e5e3296f1bcc0f7410f56be6a94ec84bfd4359c2915d991?inline=true)
- Enter the Sender Email.
- Ensure the Active checkbox is checked.
- Select Save [F2].
![](https://support.pmhelpcenter.com/galleryDocuments/edbsnfc2d327c717106cd3431cae14328c92dadfb5a95ec58d607396243d4527f798214d56ae6640104e19e48a5a9ca9b13bf?inline=true)
Delete a Sender Email Identity
![Alert](https://static.zohocdn.com/zoho-desk-editor/static/images/exclamation.png/)
Sender Email Identities cannot be deleted if they are associated with an Appointment Reminder, Balance Notification (Statement Profile), or Recall. Instead, they must be marked as Inactive.
- Select the Sender Email to be deleted.
- Select the Delete button.
![](https://support.pmhelpcenter.com/galleryDocuments/edbsn953480ad81a9003c40895a2f33246ddb395d44b4ffc2096f2dc01987629294003662b51d38c79fdeefd805e49a7e788e?inline=true)
- Enter a Reason.
- Select Delete.
![](https://support.pmhelpcenter.com/galleryDocuments/edbsn9ae3f402a12f11fd51e9ac914775fe3a6293cd70c0e15d2c79ecc80486e5cd467dd9920fbee8f5d3542ce92a227c1509?inline=true)
Make a Sender Email Identity Inactive
If a Sender Email Identity has already been used but needs to be marked as Inactive, a Replacement Email must be entered.
- Add the Sender Email Identity that will be used as the Replacement Email before marking the existing Sender Email as Inactive.
- Select the Modify button.
![](https://support.pmhelpcenter.com/galleryDocuments/edbsn86621656cfeda18544e0b1dd7bc25d54c3cb3d8f0ef3fd67a0e0308f66ede6186ab183930883e77b35d6db97d7c4e209?inline=true)
- Deselect the Active checkbox to enable the Replacement Email field.
- Select the Replacement Email from the dropdown.
- Select Save [F2].