Sender Email Identities

Sender Email Identities

Release 4.8

Create Sender Email Identities to control the email address that Notifications/Reminders are delivered from.
  • Sender Email Identities can be customized for:
  • Appointment Reminders
  • Balance Notifications (Statement Profile)
  • Recalls

Add/Modify a Sender Email Identity

  1. Admin > Sender Email Identities

  1. Select Add.

  1. Enter the Sender Email.
  2. Ensure the Active checkbox is checked.
  3. Select Save [F2].



Delete a Sender Email Identity

Alert
Sender Email Identities cannot be deleted if they are associated with an Appointment Reminder, Balance Notification (Statement Profile), or Recall. Instead, they must be marked as Inactive.

  1. Select the Sender Email to be deleted.
  2. Select the Delete button.

  1. Enter a Reason.
  2. Select Delete.


Make a Sender Email Identity Inactive

If a Sender Email Identity has already been used but needs to be marked as Inactive, a Replacement Email must be entered.

  • Add the Sender Email Identity that will be used as the Replacement Email before marking the existing Sender Email as Inactive.
  1. Select the Modify button.

  1. Deselect the Active checkbox to enable the Replacement Email field.
  2. Select the Replacement Email from the dropdown.
  3. Select Save [F2].

                  





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