Scheduling Build Troubleshooting

Scheduling Build Troubleshooting

Build is not showing on the Calendar on the appropriate day

Example 1: A Build was created for Friday every 2 weeks with an effective date of Sunday, October 8.

  • The Build is not showing on the Calendar on Friday, October 13.
  • The first Friday it shows on the Calendar is October 20.


Problem: Why is the Build not showing on October 13 when I have an Effective Date before the 13th?

Resolution: Change the Effective Date to the actual day the Build should begin.

  • In this Example, the Effective Date should be changed to Friday, October 13.
  • Sunday should not be used for an Effective Date.



    • Related Articles

    • Scheduling Questionnaire

      In preparation to help you build your calendar, please provide an answer to the following questions and create your Appointment Types. Article: How to add Appointment Types Instructions on how to create, build, and maintain the Calendar will be ...

    • Appointment Reminder Troubleshooting

      Reminders Did Not Deliver Check the expanded Patient Dashboard to verify the Opt In and Opt Out preferences. Patients that were registered before Appointment Reminders were enabled will not be Opted In automatically. Contact Support if Patients need ...

    • Scheduling/Calendar FAQs

      Scheduling/Calendar FAQs Appointments How do I Register a Patient? How do I schedule an Appointment? How do I Modify an Appointment? How do I see the Patient's Last Appointment? What is the Check-in/Check-out Workflow? How do I add a new Appointment ...

    • Schedule Build Splash Page

      Schedule Build Types Resources Slots Build Appointment Rules Types Resources Slots Statuses Build Rules Types Create an Appointment Type Add a Group Appointment Type Expire/Delete an Appointment Type Resources Add Resources to the Calendar after the ...

    • Schedule Builds

      Schedule Builds The Schedule Builds are the backbone of your Calendar. Builds can be created for each Resource & Facility. Builds define what, when, and where Appointments can be scheduled. If the Calendar is not formatted by using the Builds, some ...