Refund or Void a Credit Card Payment
What is the difference between Voiding and Refunding Credit Card Payments?
If the Payment is stopped the same day that the Receipt was created and processed, the Void button will be available to use.
If the Payment needs to be stopped anytime after the day it was created and processed, the Refund button will be available.
To Refund a Receipt, it must be posted to an Encounter.
Note: Merchants may not accept electronic Refund Payments after 30-120 days.
Void a Credit Card Payment
The Receipt Dashboard will have a Void button.
If it is the next day or afterward, the button changes to Refund.
Void Process
- On the Receipt Dashboard, select the VOID button.
Enter a Reason.
Select the checkbox acknowledging that this action cannot be undone
Select the Submit button.
View the Voided Receipt
The deleted Transaction can be viewed on the Receipt History screen.
Payments > Receipt History link
Filter Criteria: Select Include or Only for the Deleted field.
The Deleted Receipts will be highlighted in red.
No Void Button On The Receipt
If it is the day after the receipt is run, use the Refund process. It is not recommended to perform the void from the Nexio website.
Refund a Patient Credit Card Payment
If a Credit Card Payment is stopped after the day it was captured, it is considered a Patient Refund.
To Refund a Credit Card, connect to a Reference Batch.
On the Receipt Dashboard, choose Refund.
The Create Refund Receipt screen will look like one of the following:
Refund Type: Patient Refund
Mailed Date: Enter the Mailed Date
Patient ID: Defaults to the Patient that made the Payment.
Refund Amount: The full amount will default in this field.
If this is a partial refund, modify the Refund Amount on the next screen.
Depending on your Merchant Service Provider, the screen may be a little different for this step.
If the screen has a checkbox for Electronic Refund, leave it checked.
Enter additional info if applicable.
Enter a note explaining why the refund is being done.
Select Save [F2].
On the pop-up window, select the checkbox beside the Processed amount.
The Refund amount can be changed in the To Refund column.
You have options to Modify the Receipt or the Reference Batch before Processing.
Select the Process Refund [F2] button.
OR
Merchant Processor Log
Learn More
Credit Card Services Overview
Flow Chart for Processing Credit/Debit Cards
Add/Process a Credit Card Payment
Modify a Credit/Debit Card
Payment Plans
Online Bill Pay
Process Electronically: Credit Card System Setting
Find a Credit Card Receipt
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