Prepare Your Computers

Prepare Your Computers


Since the System is cloud based, there are no special requirements.


Recommendations

  • Save the URL of the login page as a favorite for every user.
  • Make sure that you use a recommended browser.
  • Chrome is the preferred browser. We also support Internet Explorer version, Edge, and Safari for MacOS (not Safari for Windows).


Troubleshooting

If you have trouble viewing a PDF using Chrome, disable the Chrome PDF Plugin.

  1. Open Google Chrome on your computer. It is in the Applications folder on MacOS, and the All Apps area of the Start menu on Windows.
  2. Click the vertical ellipses menu (3 dots) at the top-right of Chrome.



  1. Click Settings.
  2. In the Search Box, enter PDF.
  3. Click Site Settings.
  4. Scroll down and click Additional Permissions.
  5. Scroll down and click PDF Documents. 
  6. To disable, click the button on the right. Make sure it is off (not blue), otherwise, Chrome will prompt you to download PDF files instead of automatically opening them in Chrome.


Adobe Reader is used for viewing reports, claims, and EOBs. If you do not already have it installed, download and install now: Adobe Reader (External link).


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