Pre-Collections/Collections FAQs

Pre-Collections/Collections FAQs


Pre-Collections/Collections FAQs

Do Encounters in Pre-Collections get billed?

If the Guarantor meets the requirements to receive a Statement and has Encounters that are not in Pre-Collections, then the Encounters that are in Pre-Collections will be included on the Statement.

  • This ensures that the Guarantor receives a notation of the entire balance owed.
  • Example: A Guarantor receives a Statement for $500 in April and does not make a Payment. At the end of the month, a $100 Encounter goes to Pre-Collections. The Statement in May will still reflect the $500 balance, even though $100 is in Pre-Collections.

Why is the Dunning Count greater than the maximum defined in Statement Defaults?

If a Pre-Collection Encounter is billed on a Statement, the System will automatically increase the Dunning Count and Statement Count every time the Encounter is billed.

    • Related Articles

    • Collections/Pre-Collections Overview

      Pre-Collections A process that allows a practice to manually or automatically queue Encounters to review for possible referral to Collections. The Pre-Collections list can be manually created. If you selected No Dunning Limit in the Statement ...
    • Pre-Collections Worklist

      Generate a Pre-Collections Worklist There are two ways the Pre-Collections Worklist can be generated. The Pre-Collections list can be manually created. If no No Dunning Limit was selected in the Statement Profile, the Make List button can be used to ...
    • Reset the Dunning Count from the Pre-Collections Worklist

      From the Pre-Collections Worklist, choose the Encounters. Select Set Action. From the Choose Action dropdown list, select Reset Statement Counter to X. Select Run. Select Apply Action. Select Run. Learn More What is the Dunning Count ...
    • Send Encounters to Pre-Collections/Collections

      Make a Pre-Collections List Before you Make a new list, make sure that all Set Actions have been applied. If you make a new list and select clear the current list, you will delete all Set Actions that have not been applied. The purpose of a new list ...
    • Delete Encounters from the Pre-Collections Worklist

      An Encounter can be deleted from the Pre-Collections list before it is sent to Collections. Select the Encounters to Remove from the Collections List. Select the Set Action button. From the Choose Action dropdown, select Delete. Select the Run ...