On-Demand Billing Notifications
Release 4.8
On-Demand Billing Notifications
On-Demand Billing Notifications can be sent to a Patient or Guarantor.
- On-Demand Billing Notifications will not increase the Guarantor's Dunning Count.
- On-Demand Notifications display in the Statement/Notification History panel on the Guarantor Dashboard.
Send and On-Demand Billing Notification
- From the Patient or Guarantor Dashboard, select Send Billing Notification.
- Patient Dashboard > Balance Panel
- Guarantor Dashboard > Statement/Notification History
Send Criteria
- Guarantor: The selected Guarantor will determine the Balance.
- Guarantors that have never received a Statement will not appear in the list.
- Send To: The selected Send To contact will determine the Send Criteria.
- Entities without contact information will not appear in the list.
- If the Phone Number or Email is incorrect, select the Modify icon (optional).
Text Editor
- If an existing Template exists, select it from the dropdown.
- To create a new Template, select Manage in the dropdown.
- Edit the message in the Text Editor, or enter text that is not associated with the Template.
- Select Send Now [F2].
On-Demand Billing Notifications Cannot be Sent
- If the Patient's POPS Balance is $0.00, a Billing Notification can be sent but a Payment cannot be made.
- If none of the Patients or Guarantors have received a Statement, an On-Demand Notification cannot be sent.
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